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Description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a Process Assistant you will oversee the daily operations of up to five of our Direct Fulfillment sites. You will drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.

You will be responsible for coordinating the operational processes and workflow of Amazon customer orders, monitoring of several key performance indicators and constant communication with the vendor, his logistics service provider as well as our internal stakeholders.

Key job responsibilities

• Measure and monitor workflows, track onsite performance, and provide important operational information to front line management to ensure operational excellence across all operations

• Support our transportation team in managing daily volume changes and optimize the transportation

• Support of reviewing the main KPI’s with the front line managers

• Work with other departments to find solutions to address common issues or support needs in areas of key performance

• Use data analysis to identify ways to optimize safety, quality and productivity

A day in the life

As a Process Assistant you will look after up to 5 Key Direct Fulfillment Vendors of Amazon. You’ll support the representatives to carry out the plan for the daily operation. That will involve monitoring daily volumes and meetings with the Vendor on a regular basis. At the same time you will ensure that within amazon Systems all systems are enabling the vendor to perform. At the end you ensure that the right transportation providers pick up the Vendors packages and deliver these with a smile to our customers.

About the team

Have you ever ordered a product on Amazon and when your order arrived, wondered how it got to you so fast? Did you ever think about where it came from and how many systems coordinated to make it happen? If so, the Amazon Supply Chain Optimization Technologies (SCOT) team might be a fit for you. Our innovations get customers the products they want, at the right price, faster than anyone else. We build the technology that makes the magic of Amazon happen for hundreds of millions of customers around the world. Click here for a short informational video on SCOT: http://bit.ly/amazon-scot

Basic Qualifications

• Advanced proficiency in German and English in both written and verbal communication

• Relevant experience working with data analytics and using these metrics to identify problems

• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

• Experience in Working with External Stakeholders

• Good communication and Organizational skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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