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An opportunity has arisen for an Assistant Manager- Payroll and Benefits Administration to join Dubai Holding Group Services .

Qualifications

• Bachelor or Master’s degree in human resources, business administration, or a related field

Experience

• 6-8 years of experience in Payroll and Benefits administration with at least 2 years of experience in leading teams, preferably in a shared services organisation

• Advanced level knowledge of payroll function

• Knowledge of HC systems (preferably Oracle Fusion)

• Knowledge of employment laws and regulations

• Experience working in the Middle East region is preferred

Technical Skills/Competencies (Indicative)

• HR operations

• HR systems

• Data protection

• Legal compliances related to employees

• Risk assessment & reporting

• HR service delivery

• Process excellence and execution focus

Behavioural Competencies

• Strategic orientation

• Customer focus

• Intrapreneurial thinking

• Talent focus and employee centricity

• Innovation

• Team leadership

Key Responsibilities:

• Govern own team and perform efficient and accurate payroll processing and updates including updating the payroll calendar, new hires, terminations, and changes to pay rates in coordination with DH HQ and vertical rewards team

• Monitor and perform calculations and clearance certificates regarding end of service benefits, monthly payroll and interim payroll, pensions, overpayment recovery, bonus (only pay-out), medical reimbursements and salary on hold

• Monitor the calculation of cost distribution, preparing costing reports and sharing with relevant finance teams

• Continuously review effectiveness of payroll process and ensure its adherence to relevant laws and regulations while delivering on agreed KPIs and SLAs.

• Lead the team in the implementation of process improvement initiatives for payroll activities in line with the overall DH values and guidelines

• Support in the internal and external payroll audits, providing data as requested, clarifying on observations and implementing recommendations

• Create reports on the efficiency and findings of internal and external payroll audits

• Maintain accurate and up-to-date payroll and benefits records, ensuring they are kept confidential and secure

• Perform benefits administration, periodically review documentation of expenses & reimbursements, and their alignment with DH policy

• Analyse current benefits - evaluate utilisation, services, coverage, effectiveness, cost, plan experience. Review action plans for enhancing utilisation of benefits to enhance employee experience

• Maintain employee benefits files, group benefits database and update of employee payroll records as required

• Support in providing data for the internal and external benefits audits on time

• Analyse findings of internal and external benefits audits and take appropriate actions to address the observations

• Administer and document savings plan for expat employees in alignment with contributions managed by Rewards Team at respective verticals and applicable DH corporate and vertical policies and procedures

• Lead the calculation and review of benefits pay-outs and reconciliation of benefits utilisation with vendor invoices (for all HC services vendors including medical insurance)

• Support in managing relationships with the key stakeholders in the verticals and driving customer satisfaction for the services provided among stakeholders

• Timely communicate any changes in payroll schedules, deadlines, and other relevant information, such as deductions to all relevant stakeholders

• Support in conducting periodic communication with employees regarding their benefits coverage and with external stakeholders, such as government agencies and benefit providers, regarding compliance requirements

• Support the adoption of a Continuous Improvement Culture in the team in line with GS Strategy

• Lead the effective delivery of all services by the team and monitor team KPIs, ensure they are consistently met, and communicated to the relevant stakeholders

• Support in the execution of new LEAN Six Sigma Yellow and Green Belt projects

• Lead own team and ensure individual and team objectives and priorities are in line with GS HC and overall GS objectives, and are met within the set milestones

• Provide day-to-day management and supervision to direct reports and support them in achieving their operational objectives

• Drive upskilling and continuous development within one’s own team in line with the capability requirement and service priorities of the GS HC function

• Build and promote a customer centric and service mindset culture, encouraging innovation and high performance within the team