Enable America Jobs

The job holder will spearhead the implementation, customization, and integration of Salesforce solutions and lead strategic initiatives to optimize Salesforce platforms, driving efficiency and scalability in alignment with business objectives.

• Develop and execute a strategic roadmap for Salesforce initiatives aligned with business objectives to optimize Salesforce utilization and support business growth.

• Lead end-to-end project management activities, including planning, execution, monitoring, and reporting to ensure timely, efficient, and successful Salesforce project delivery.

• Collaborate with stakeholders and cross-functional teams to gather requirements, provide updates, manage budgets and timelines, ensuring alignment throughout the project lifecycle to foster clear communication, manage resources effectively, and achieve project goals.

• Oversee the optimization, customization, and configuration of Salesforce platforms to maximize efficiency and effectiveness to enhance user experience, streamline processes, and improve overall Salesforce functionality.

• Manage the integration of Salesforce with other systems and applications, ensuring seamless data flow and functionality eliminating data silos, improve data accessibility, and create a unified user experience.

• Lead and mentor a team of Salesforce administrators, developers, and analysts to deliver high-quality solutions and drive continuous improvement to build a highly skilled team, foster a collaborative environment, and achieve ongoing Salesforce optimization.

• Identify and mitigate risks associated with Salesforce implementations, ensuring data security, compliance, and system stability to safeguard data integrity, adhere to regulations, and maintain a reliable Salesforce platform.

• Implement change management processes to facilitate user adoption and ensure successful implementation of Salesforce solutions to minimize user resistance, maximize user engagement, and achieve successful Salesforce adoption.

• Define and track key performance indicators (KPIs) to measure the success and impact of Salesforce initiatives on business outcomes.

• Manage relationships with Salesforce vendors and partners, negotiate contracts, and oversee the delivery of services and solutions.

5. Key Performance Indicators

• % of Salesforce projects successfully deployed on time and within budget.

• User Adoption Rate: Measure of how effectively Salesforce solutions are embraced and utilized across the organization.

• Customer Satisfaction Score (CSAT): Feedback from internal stakeholders or end-users regarding their satisfaction with Salesforce implementations and support.

• % increase in data accuracy, completeness, and consistency achieved through Salesforce implementations and data management initiatives.

• Return on Investment (ROI): Financial measure of the benefits derived from Salesforce projects compared to the initial investment.

• Average time taken to implement new Salesforce features or functionalities from conception to deployment.

• System Performance and Stability: Metrics related to Salesforce system uptime, response time, and resolution of performance issues.

• Timelines and success rate of integrating Salesforce with other systems, applications, or data sources.

• Compliance and Security Adherence

6. Key Interactions

Internal:

• DH and its vertical employees, Department Heads and Line Managers

• IT department, Commercial, Finance & Internal Audit departments

External:

• Vendors and consultants / Governmental entities (e.g. DLD, Dewa, RERA etc.)

7. Qualifications, Experiences, Skills

Minimum Qualifications and Knowledge:

• Bachelor’s degree in information technology/ Computer Science/ Information Systems and Security; Master’s degree preferred

• Professional accreditation from either PMI (Project Management Institute)/ APM (Associate for Project Management)/ Prince2 (foundation or practitioner)

Minimum Experience (number of years):

• Minimum 6-8 years of program and product management experience in B2C and B2B enterprise scale digital applications delivery, processes, and best practices.

• Demonstrated success in developing and executing product strategies that drive growth and increase customer satisfaction.

• Experience in risk management & mitigation strategies - preferred

• Have managed products AED 2Mn and above – preferred

Job Specific Skills:

• Excellent analytical skills with a data-driven approach to decision-making.

• Exceptional leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization.

• Salesforce Expertise: Proficiency in Salesforce platform including Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud, with the ability to understand and leverage various features and functionalities.

• Project Management: Strong project management skills to effectively plan, execute, and oversee Salesforce implementation projects from initiation to completion, ensuring alignment with business goals and timelines.

• Stakeholder Management: Ability to engage and collaborate with stakeholders at all levels, including executives, business users, IT teams, and external vendors, to gather requirements, communicate project status, and drive consensus.

• Customization and Configuration: Experience in customizing and configuring Salesforce solutions to meet specific business needs, including designing custom objects, fields, workflows, and validation rules.

• Integration Knowledge: Understanding of integration concepts and experience in integrating Salesforce with other systems such as ERP, CRM, and third-party applications using APIs, middleware, or integration platforms.

• Change Management: Proficient in change management methodologies to facilitate user adoption and manage resistance during Salesforce implementations, including training, communication, and user support strategies.

• Problem-solving Skills: Ability to identify and resolve complex technical and business issues related to Salesforce implementation, customization, data migration, and system integrations.

• Analytics and Reporting: Familiarity with Salesforce reporting and analytics tools to create meaningful dashboards, reports, and insights that enable data-driven decision-making and performance monitoring.

• Quality Assurance: Knowledge of quality assurance best practices to ensure the integrity, reliability, and security of Salesforce solutions through testing, validation, and compliance with industry standards and regulations.

• Continuous Improvement: Commitment to continuous learning and improvement by staying updated with the latest Salesforce releases, trends, and best practices, and applying them to enhance processes, efficiency, and user experience.

Core Competencies:

• Execution & Delivery

Result oriented, ensures operational excellence in areas of responsibility, and delivers best results. Takes active ownership of problems and provides timely and result focused solutions. Remains outcome driven.

• Accountability

Take ownership of responsibility and be responsible for the consequences of work output.

• Teamwork & Collaboration

Fosters a culture of trust, collaboration, and support. Works collaboratively both within one’s own function and across functions to achieve DHRE goals.

• Effective Communication

Communicates clearly and effectively (both verbal and written). Communicates timely and responsively. Seeks feedback and provides feedback. Encourages open discussion and dialogue.

• Innovation

Drives self and encourages others to actively look beyond boundaries for new insights and opportunities for success.