Job Information
Dubai Holding Guest Services Executive - Health Club - Jumeirah Emirates Towers in Dubai, United Arab Emirates
About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.
About the Job:
An exciting opportunity has arisen for a Guest Services Executive to join the Health Club in Jumeirah Emirates Towers . The main purpose of this role is to always maintain the highest standards of customer service. Your key responsibilities will include:
Has a good presence with arriving customers and able to serve hotel guests and members according to the sequence of service.
Has a full understanding of the sequence of service and their role within these standards.
Can handle complaints and feedback from customers in a calm and professional manner especially over the telephone. Gathers all information and communicates the issues to management.
To have a full understanding of the booking system to manage demand for bookings or appointments.
Conducting show around and giving membership information.
Answering all the internal and external calls and giving relevant information and call forwarding.
Selling products and merchandise.
Handling all kind of payments and responsible to give sales summary to accounts and maintaining the cash float.
Issuing any sports equipment available for member / guest use.
Inspecting the guest entering facilities and communicate with security as required
Maintaining the cleanliness of the reception area
Upselling and renewing membership applications.
Monitoring membership expiry and producing membership status reports.
Responsible for maintaining inventories within the reception.
Opening and closing the reception
To liaise with the accounts auditors to correct inaccurate bill postings in the system
Be aware of ongoing promotions within the department and to share with the team through email or any other communications.
Responsible for the bill books at the reception.
Handling Lost and Found items and handing it to security.
About You:
Previous experience in a similar capacity.
Secondary School Degree (Minimum)
Relevant qualification in health and fitness are highly desirable
1-year minimum experience of working in a multi-cultural / 5-star hotel environment, restaurant or operations with the similar role.
About the benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.