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Company Description

Allergan Aesthetics, an AbbVie company (AA) has a duty to provide training on the safe and effective, on-label use of our products. The Allergan Aesthetics Clinical Specialist (CS) is an HCP-facing role within Allergan Medical Institute® (AMI) who facilitates HCP understanding of key learnings in-clinic. The CS will have required experience in Facial Aesthetics and will be trained to a high level of competency and skill. However, a clinical background/qualification is highly recommended for this role due to the clinical content and technical aspects covered with Healthcare Professionals (HCPs).

The CS offers 1:1 in-clinic facilitation tailored to educational need and aligned to the AMI Educational Journey. The CS will guide on patient and facial assessment aligned to the MD Codes™, HArmonyCa™ and any other relevant Facilitation Program. The CS will also cover related anatomy, ageing and aseptic non-touch technique (ANTT) plus the implementation of injection techniques covered within the relevant AMI Curriculum undertaken. Experienced in consultative patient facilitation, they assess educational need aiming to fill knowledge and skills gaps. Taking the theory learned from the AMI educational programs, they support implementation into practice in the clinical setting on completion of relevant and/or required AMI content e.g. MD Codes™ Immersion Curriculum for HCPs. Educational needs will be specific to the individual and based on mutually agreed knowledge/skills gaps. This needs assessment determines the individualized facilitation pathway for each HCP, and in relevant markets, other in-clinic staff such as Beauty Consultants and Patient Coordinators.

The CS will facilitate learning using approved AMI, and locally relevant, educational materials with an aim to support a standardized, repeatable methodology for patient assessment and treatment planning and for injection procedures aligned to defined AMI Infinity program curricula related to Allergan Aesthetics brands. This is segmented based on each CS passing each stage of the ‘Clinical Specialist Learner Journey’ through formal exam and skills assessment.

Job Description

1. Delivers In-Clinic Services (70%)

• Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence.

• Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs.

• Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.

2. Supports Education via AMI Digital World (15%)

• As a fundamental part of the Facilitation Pathway, guides HCP educational curricula utilizing AA AMI Digital World (AMIDW) to help improve the level of clinical knowledge around AA products for clinicians. This channel is the core AMI offering for Beginner injectors, but holds value for all HCPs that a Clinical Specialist interacts with, as part of their role.

3. Supports AMI Lead in AMI Event Delivery (15%)

• Supports with the delivery of key Affiliate-level AMI events as requested by the AMI Lead. These include, but not limited to, attendance at industry conferences & AMI meetings/workshops & the MD Codes™ Mentee Program, to engage with customers. This activity also supports CS self-development and upskilling. If the CS has an appropriate clinical qualification, and personal liability insurance cover for aestehtics, may also be requested to act as ‘Assist’ for Faculty during live technical workshops.

Qualifications

• University degree in a clinically based subject specifically medicine, nursing or dentistry but other patient-facing clinical roles may be accepted e.g. physiotherapy, clinical pharmacy

• Registered to practice in Ireland

• Experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry and ideally in aesthetics

• Experienced in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions

• Ability to drive a motor vehicle with a valid driver’s license.

• Metrics-driven mindset with experience of tracking activity in a CRM tool

• Intermediate skills in Microsoft Word, Excel, and Outlook

• Advanced skills in PowerPoint.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. To learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html (US & Puerto Rico only)