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Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you customer-obsessed constantly looking for ways to improve customer experience? Are you passionate about cloud computing and love the challenge of solving complex technical problems?

Come join us and surround yourself with people who are passionate about cloud computing, believe that extraordinary support is critical to customer success, and are fundamentally changing how we deliver support to our Azure customers transforming them into being Azure fans.

We are part of Azure Customer Experience Team (Azure CXP) in Engineering​. We are looking for a customer-obsessed, Customer Engineer for our Advanced Cloud Engineering & Supportability - Core Delivery Innovation team in Dublin, Ireland.

As a Customer Engineer for our team, you will closely monitor and respond to customer questions, representing Microsoft and Azure Engineering in these interactions. You will also be the voice of the customer and have a strong connection into Azure service teams, to identify recurring issues and feature requests to drive product improvements. If you are passionate about Cloud Services, a quick learner and enjoy helping customers, we want you!

Responsibilities

• Support Azure customers in Microsoft Q&A to resolve a variety of support incidents ranging from basic “How To” to critical and complex technical issues in a 24x5 global support delivery team.

• Ability to go technically deep across Azure services (at least level 200-300) and actively seek solutions to customer needs and communicate trends to leadership. 

• Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues. Turn Azure customers to Azure fans by improving support efficiency through finding opportunities to optimize existing processes and tools.

• Share support insights and recommendations to customers and field teams based on support trend and topics – preventing repetition of similar issues.

• Collaborate with Azure engineering teams to not only support but deliver solutions and new capabilities for our customers most mission critical Azure deployments.

• Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers. Based on customer feedback and insights gained while supporting our top customers, partner with engineering teams to improve the Azure platform.

• Building and updating Azure product documentation to help customers deliver solutions on Azure

• Partner with Support Tooling teams to ensure support engineers experience parity with Azure commercial cloud.

Qualifications

• Good understanding of cloud computing technologies across Windows and/or Linux, with demonstrated hands-on experience on the following domain: 

• Identity + Security

Nice to have skills:

• Designing, documenting and implementing Active Directory & Microsoft Entra for customer environments, including consolidation and migrations.

• Experience with Azure Active Directory/Microsoft Entra, O365 and Synchronization of entities between On-Premise and Cloud Directories.

• Familiarity with Azure AD application development models.

• Knowledge of Access Management technologies such MFA, Conditional Access, Device, and application management

• Authentication Protocols (Kerberos, PKI, OAuth, SSO, SAML, etc.)

• Experience with developing and troubleshooting authentication issues on Azure AD registered application.

• Familiarity with Auth protocols like OpenID Connect, OAuth, SAML, WS-Fed, Kerberos etc.

• Knowledge of troubleshooting issues related to Azure AD, ADFS, MFA, conditional access, Application proxy etc.

• Experience supporting Microsoft Identity technologies in enterprise IT environments.

• Development experience of applications desirable using MSAL, or similar authentication libraries and technologies.

• Experience of troubleshooting developer related issues with HTTP debugging tools like Fiddler etc.

#AzCXP

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .