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In SMC and Digital Sales, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners.

Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in.

As part of the Belgium / Luxembourg subsidiary, based in Dublin, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling.

You will also be able to work cross-collaboratively while living our Culture priorities: Diversity and Inclusivity, Well-beng, Sustainability, and Learning.

If you have been described as customer obsessed and have a passion for technology, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

Responsibilities

• Customer Engagement - Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.

• Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.

• Account Management

• Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.

• Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, co-sell motions, and renewal

• Understands and accelerates customer’s cloud strategy

• Maintain Product, Solution and Industry Expertise

• Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.

• Orchestrates specialized resources to engage with customers to help customers address their challenges and opportunities.

• Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.

Qualifications

• Dutch + English speaking required

• • French speaking preferred

• Demonstrated sales and negotiation experience with year-over-year growth

• OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND several years of sales and negotiation experience or related work or internship experience with year-over-year growth

• OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND sales and negotiation experience or related work.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .