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Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly. Are you passionate about cybersecurity?  Do you enjoy working on a high-performing team?   If so, we are looking for you!  

The Microsoft Security organization’s mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we must work to keep our customers safe through our Security Solutions. Our Technical Specialist team within the Microsoft Security organization is at the forefront of this effort, engaging directly with customers to contribute to their success. With thousands of global security experts worldwide, $1 billion+ invested annually in security research and development, and the cutting edge AI- based Security innovations, Microsoft is ideally placed to think outside of the box and protecting customers, and partners around the world.      

We are looking for passionate, experienced, and credible Security Technical Specialists with a drive to help solve complex security challenges for our customers, enabling them to help modernize their security architecture and posture.  We are keen to hear your thoughts on how we can further achieve our purpose. Join our team and discover unique opportunities to grow, develop and learn. 

Customer market: United Kingdom

As a Security Technical Specialist, you will be a senior technical sales leader and trusted customer advisor, working with cutting-edge security technologies such as Microsoft M365 Defender, Defender for Cloud and Sentinel. You will lead a virtual team of other internal, partner and consulting resources to help map Microsoft solutions to customer security challenges and priorities, demonstrate and prove our solutions, and win the technical decision enabling the team to achieve and even exceed quarterly and annual revenue targets.  

You will spend 75% of your work hours a week on qualified customer work – planning and orchestration, preparation, meetings (technical presentations, demos, POCs, compete positioning, workshops, etc.), while the other 25% of your time will be focused on further growing your technical, industry and competition acumen. 

Responsibilities

Scale Customer Engagments

• Engages with customer technical decision makers and anticipates customer needs and issues proactively through data gathering.

• Uses knowledge of customer context and solution or portfolio expertise to build credibility with customers individually or at scale. Develops technical and market/industry knowledge.

• Ensures technical wins for core technologies by driving technical discussions with customers. Improves customer interactions through feedback and observation.

• Engages other internal resources ( e.g., roles, Microsoft Technology Center, demo sites, virtual sites ), mapping out and leveraging foundational resource knowledge for key areas of technology as needed to overcome technical blockers on assigned technology set.

Scale Through Partners

• Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.

Build Strategy

• Shares competitive insights from customer sessions with colleagues and escalates/resolves competitive situations to influence compete strategies.

• Provides strategic, technical input based on Microsoft capability to contribute to strategy development, leveraging partner and internal teams.

• Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource (e.g., OneList) items across communities so they can be added and prioritized.

• Works with account teams to tailor Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.

• Collaborates with team members to monitor and analyze customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes. Identifies opportunities to promote usage.

Solution Design and Proof

• Identifies and applies existing demonstration assets. Demonstrates and oversees demonstrations ( e.g., architectural design sessions, proof of concept sessions ) of solutions based on specific Microsoft products through initial engagements. Leverages partner/customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.

• Presents and applies reference architectures across technologies/solution areas to partners or customers for their technology sets.

• Expands awareness of and begins practicing digital transformation sales methodologies (e.g., challenger sales).

Technical Leadership

• Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.

• Conducts group training or one-to-many events (e.g., workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions/products.

• Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc., and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions. Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.

Other

• Embody our Culture and values: Respect, Integrity & Accountability.

Qualifications

• Relevant certifications from Microsoft or competitive platforms AND proven years of technical pre-sales or technical consulting experience

• OR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND demonstrable years technical pre-sales or technical consulting experience

• OR equivalent experience.

Additional or Preferred Qualifications

• Extensive years technical pre-sales or technical consulting, or related experience.

• Demonstrable years of experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

• Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .