Facebook Manager, Market Operations, South Asia in Dublin, Ireland

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Summary:

Market Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Market Operations is for you.

The Market Manager will be responsible for managing a high-performing team, ensuring that we build a deep understanding of issues impacting our community, building strong strategic relationships with stakeholders, and providing direction, coaching, and mentorship to a diverse, motivated team of individual contributors and leaders. This is a full-time position based in the Dublin, Ireland.

Required Skills:

  1. Provide mentorship, guidance and career development to members of a diverse team

  2. Lead and enable a high-performing team to deliver on goals by providing 1:1 support, and enabling deeper, more scalable solutions for operations delivery

  3. Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results

  4. Manage day-to-day service delivery of content review operations against quality and efficiency targets in a highly dynamic and fast paced environment

  5. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve and develop solutions

  6. Identify actionable insights, suggest recommendations and influence team strategy through effective communication

  7. Leverage regional knowledge of the Market team to advocate for the community through strategic relationships with global and cross-functional teams

  8. Influence cross-functional roadmaps and strategic investments as advocate for the community in SouthAsia across product, policy, process, systems, data/analytics, drive continuous improvement and step change innovation, drive goal alignment and execution planning as advocate for regional communities

Minimum Qualifications:

  1. 10+ years experience in a complex fast-paced Operations environment

  2. 4+ years people management & development experience

  3. Strategic thinker with strong analytical and creative problem-solving skills

  4. Empathy for Facebook community and passion for service excellence

  5. Excellent written and verbal communication skills

Preferred Qualifications:

  1. Fluency in a South Asian regional language

Industry: Internet