Job Information
DT Professional Services Help Desk Technician in Dugway, Utah
Job Summary:
DT Professional Services is seeking a Help Desk Technician in a hybrid capacity in Dugway, UT. The ideal candidate will be supporting the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.
Responsibilities:
Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system
Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers
Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)
Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes
Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions
Patch and comply with Defense Information Systems Agency (DISA) standards
Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies
Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center’s requirements for testing
Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)
Perform data recovery from backups and from damaged data storage devices
Install and configure printer drivers on workstations and laptops
Basic Qualifications:
Ability to obtain and maintain a DoD Secret Clearance
1 year of experience in a Help Desk/IT environment or 4-year college degree, in lieu of professional experience
High School Diploma
Knowledge in the following areas: MS Windows 10, Computer troubleshooting & repair
Current certification in one of the following: Security+ CE (preferable), SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP
Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux
Preferred Qualifications:
Associates Degree in any IT field
Experience working on a military installation/contract
The compensation range for this position: $35,000 - $50,000 annually.
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