Job Information
Commonwealth of Pennsylvania Information Technology Generalist 1 in Dunmore, Pennsylvania
THE POSITION
Do you like working in a fast-paced environment, being responsible for a large variety of work, and performing complex problem solving, all while delivering high quality customer service? The Infrastructure and Economic Development Delivery Center in the Enterprise Technology Services Office is seeking a highly motivated information technology (IT) professional to join our team. We support technologies used to provide applications and services to employees and the citizens of Pennsylvania. This position supports multiple facilities and users in the north-central region of Pennsylvania including Lackawanna, Luzerne, Pike, Susquehanna, Wayne, and Wyoming counties. Expand your horizons and experience the rewards of civil service with our team!
DESCRIPTION OF WORK
In this position, you will provide a wide variety of support, systems enhancement activities, and implementation of new IT initiatives for end users in the district, county, and field offices and sites under PennDOT, Department of Community and Economic Development (DCED), and Pennsylvania Emergency Management Agency (PEMA). You will troubleshoot and resolve network issues, install and service hardware and software, and assist users in adapting and applying information technology to work applications. This includes testing and evaluating new products, recommending technology and products for future utilization, and monitoring contractor performance. Work involves hardware and software ranging from workstations, mobile devices, printers, and routers to roadway weather information systems, uninterruptable power supplies, specialized engineering software, unmanned aircraft systems and more. Significant attention to detail and daily multitasking with a high level of accuracy are essential as you will be expected to determine whether trends suggest larger scale IT problems requiring further escalation. You will also conduct formal classroom and IT technology training for district and county users and serve as the assistant to the District IT Generalist Administrator, acting as IT Coordinator in their absence. Advance your career and help ensure our government works!
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
- *Telework: *You may have the opportunity to work from home (telework) part-time, up to two days per week, after completing a six-month probation in the office full time. Additional telework options may be available depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Dunmore.
- You will be required to make ad hoc visits to various user worksites throughout the assigned geographic area. Independent local travel as well as occasional transportation of IT equipment is required.
- Salary:* *In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Information Technology Trainee or Information Technology Technician; or
- One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
- Three years of information technology e perience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
An equivalent combination of experience and training.
Other Requirements:
- This particular position also requires a current driver's license which is not under suspension.
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
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*Legal Requirements: *
- The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS).
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How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date*. *Late applications and other required materials will not be accepted.
- *Failure to comply with the above application requirements may eliminate you from consideration for this position. *
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*Veterans: *
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
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*Telecommunications Relay Service (TRS): *
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse can