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Job Information
Raldex Hospitality Assistant General Manager in Durham, North Carolina
We are looking for an Assistant Hotel General Manager to join our growing company. Over half of our general managers were internal promotions and we pride ourselves on developing our people for future growth. In the AGM role you will help oversee the daily operations of our hotel to ensure a smooth and profitable operation.
Must pass background screen to qualify. You will be a key person of reference for employees and clients as well as external vendors. The AGM must be able to guide the employees to work as a well-functioning team. The ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
The goal is to enhance customer dedication and provide our guests with an excellent experience by providing world class service and accommodations.
Responsibilities
Assist General Manager in supervising work at all levels (Front Desk, Breakfast staff, housekeeping staff and set clear objectives
Assist in plan activities and allocate responsibilities to achieve the most efficient operating model
Communicate with guests (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Assist in dealing with maintenance issues, shortages in staff or equipment, renovations etc.
Assist in inspecting facilities regularly and enforce strict compliance with health and safety standards
Skills
Hotel experience required
Front Desk experience preferred
Excellent customer service skills as well as a business mindset
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
Pay: Depends on Experience
Benefits:
Paid time off
Health insurance
Dental insurance
Vision insurance
Employee discount