Job Information
Kanaan Communications, LLC Dispatcher in Durham, North Carolina
Overview and Essential Functions
Overview Looking for an opportunity to make a difference? Then you may have found your next career move. We’re looking for a Dispatcher to join our team and help connect America. Dispatchers provide comprehensive administrative duties in support of the company's Dispatch function. A successful Dispatcher shall communicate with field workers, customers, and homeowners, providing information necessary to complete the field work. This includes but is not limited to providing support with troubleshooting, providing “as-builds”, directions to a location, and plant fiber information.
The Dispatcher will receive close-out information from the field and input the work information into various databases to fully close out each location. Efficiency and accuracy in transferring this information into databases are paramount for a Dispatcher's success.
What you’ll do…
Completion of high-level tasks in support of an assigned department/project
Receive, organize, file, and maintain documents and/or data for an assigned department/project
Maintain and update various databases
Communicate with employees, contractors, vendors, and/or customers to assist assigned department/project
Read, interpret, and input data in support of an assigned department/project
Additional duties as assigned
Qualifications
Who we are looking for…
2 years of related work experience
Proficient in the use of office hardware and software. (PCs, Tablets, Printers, Copiers, Microsoft, Google, etc.)
Ability to work flexible schedule and be part of an on-call rotation
Excellent Customer Service skills and strong English language skills both oral and written
Work safely, with or without supervision
Read, understand, interpret, input and analyze data with a high degree of accuracy and completeness
Excellent manual dexterity
Ability to organize workload to determine priority of duties
Communicate with Company personnel, customers, and contractors to ensure tasks are completed
Function effectively in a high-stress situation
Benefits and Company Summary
What you’ll get…
Medical, Dental, Vision and Prescription Plans
Flexible Spending Accounts
Short and Long Term Disability
Supplemental Life and AD&D
401(k) Retirement Savings w/ Company Match
Stock Purchase Plan
Company Discounts
Legal Insurance
Paid Time Off and Holidays
Who we are... We are a company united in our vision of connecting America. Our culture is grounded in and shaped by our values. These values act as our behavioral compass and guide how we interact with each other, our customers, and the communities in which we operate. Across our teams, we strive to treat each other with respect, value different perspectives and experiences, keep our and others’ safety top of mind, and uphold the highest ethical standards. Our company supplies the single most critical resource telecom service providers need: skilled people. We serve the nation from more than 500 field offices and are unparalleled in scope and scale. Our talented workforce of over 15,000 employees provides a wide array of specialty services including construction, engineering, underground facility locating, fulfillment, and program management. We provide opportunities for our people to learn and develop the skills and knowledge to be successful in their current role as well as to prepare them for future growth within the company. Join us!
EEO
Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.
The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.