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BlueCross BlueShield of North Carolina EUC - Virtual Technology Engineer in Durham, North Carolina

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Job Description

We are looking for a EUC - Virtual Technology Engineer to join our already skilled team of experts. We want you to have a real passion for technology and apply it to our high-performance culture. You’ll be a trusted member of a high energy, tight-knit, creative team. You'll be responsible for the engineering of various aspects of both physical and cloud hosted data center infrastructures which might include network, compute, storage, platform, middleware, database and telephony. You can expect to analyze current and future requirements to effectively design data center infrastructure, networking and telephony systems while determining design feasibility from both technical and economic perspectives. Additionally, you will maintain technical standards, procedures and documentation in partnership with service partners as needed. In this position you will be looked to analyze operational data and directs proof of technology to establish standard for new designs or modifications to existing equipment, systems, or processes. Using your interpersonal skills you will partner and consult with varied technical, business, project and management staff to identify and plan, assess data center and cloud infrastructure designs, physical data center requirements and impacts and resolve design problems.If you are ready to make a career out of making a difference, then you are the person for this team.

  • Plan and develop engineering designs in support of the implementation of network, compute, telephony, platform, middleware and database solutions.

  • Maintain technology currency and capacity planning in support of established SLAs.

  • Maintain hardware and software performance standards.

  • Share knowledge in emerging technologies with strategic technology vendors

  • Participate in software and hardware licensing,financial and capacity activities that plan for the most efficient way to introduce and maintain datacenter technology within the environment.

  • Effectively partner with IT and business areas as well as vendors directly or indirectly affected by the network or data center infrastructures.

  • Execute the infrastructure design of internal projects collaborating with IT stakeholders, service owners and partners.

  • Provide operational readiness through the engineering, planning, coordination, and execution of performance and tuning analysis, systems support, incident and problem resolution, software installation, and upgrades.

  • Provide guidance and consultation in solutioning production incidents when required.

  • Maintain appropriate standardized guidelines, work procedures and schedules for solution engineering within the data center environment to expedite workflow and ultimately improve efficiencies.

  • Maintain collaborative relationships with the broader architecture community to effectively maintain technical roadmaps and provide input into strategies and standards related to area of specialization.

  • Collaborate with vendors on infrastructure designs to ensure the final product is what was architected or designed.

Hiring Requirements:

  • Bachelor’s degree and 3 years of systems engineering experience is required.

  • In lieu of degree, 5 years of systems engineering experience.

  • Direct experience in one or more of the following technical specialties: network, compute, storage, telephony, platform, middleware, and/or database.

  • Knowledge in automation of tasks associated with technical specialties.

  • Experience working on data center projects and initiatives.

Hiring Preferences:

  • Experience in multiple technical specialties preferred.

  • Experience in one or more of the following technologies (aligning with relevant technical specialties) preferred: Software defined networking, Software defined storage, Compute virtualization, Private/public cloud, Software defined WAN, Network function virtualization, Linux containers, Platform-as-a-service

  • Experience in engineering technologies to be delivered “as a service” and an understanding of concepts of multi-tenancy.

  • Strong technical aptitude in specialty area.

  • Must be able to be self sufficient in defining and realizing infrastructure designs.

  • Team and customer service oriented, flexible and adaptable with proven ability to solve problems in a collaborative and timely manner.

  • Solid background in data collection, analysis, and reporting.

  • Debugging skills

  • Strong oral and written communication and presentation skills

  • Strong organization and planning skills.

  • Knowledge of Systems Development Life Cycle Methodologies and process flows.

  • Ability to correlate technical actions to business impact

  • Flexible and adaptable with focus on effectively handling change.

  • Relevant technical certification preferred


It's an exciting time to work at Blue Cross and Blue Shield of North Carolina. Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Our company is a not-for-profit with headquarters in Durham and major operations in Winston-Salem and Fayetteville. In all we employ more than 4,900 North Carolinians and serve more than 3.9 million customers.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Third Party Staffing Agencies

Blue Cross NC does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specific position. Unsolicited resumes sent to Blue Cross NC from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Blue Cross NC and do not obligate Blue Cross NC to pay fees if we hire from those resumes.