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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11970846

Duties and Responsibilities:

• Ensures regulatory compliance, following departmental SOPs & COM explicitly, protects company assets, equipment maintenance, monitors and orders supplies and printed materials, builds and manages budgets, communicates and redeems promotions, assists with special events and concerts, administers the Leadership Development Program

• Ensures Player Services team is informed and inspired at all times

• Creates a fun working environment while also holding teams accountable

• Leads, sets an example for, and develops all team members

• Manages the delivery of complimentary concert tickets to our players (Ticket Master where applicable)

• Continually seeks team member feedback in an effort to make recommendations for improvement

• Responsible for interviewing, selection, training and discipline process of team members

• Meet and greet players at Player Services, on the floor and at special events and promotions

• Ensure complimentaries are issued in accordance with Wind Creek Hospitality guidelines

• Willing and able to prepare and deliver quarterly presentations on the performance of the Player Services Department

• Ensure that the quality of data being entered into database is accurate and thorough

• Assist in the resolution of players concerns (external customers) as well as any inter-departmental challenges (internal customers)

• Work closely with all departments for the betterment of team members and customer service, alike

• Responsible for maintaining a clean, safe and hazard free work environment

• Must possess superior people skills and consistently display high level of professionalism

• Must possess, maintain and share a thorough knowledge of all WCH Properties machine mix, special events, promotions, advertising campaigns and community events

• Directly and through Supervisors:

• • Provide on-going training and information to new and existing personnel
  • Conduct employee counseling/coaching and disciplinary action when necessary
  • Help resolve any overage/shortages that may occur
  • Handle any customer inquiries or complaints and follow up with proper documentation
  • Ensure all Cage Title 31 compliance regulations are met
  • Insure the accurate and timely completion of credit applications

• Maintain schedules for all subordinate positions according to company needs, approve or deny PTO requests, prepare supervisor evaluations and review employee evaluations

• Responsible for the confidentiality of all gaming records

• Convey a professional, friendly and courteous manner, in all interactions with guests and employees

• Responsible for kiosk operations to assure minimal machine downtime and no operating variances

• Direct and supervise the credit operations of the casino

• Other duties & responsibilities as assigned

**Job Requirements: (please ensure you meet the listed requirements prior to applying)** Bachelors Degree in Business, Marketing, or Related FieldANDthree (3) years experience in a Management position **required**

• ORSeven (7) years experience in a Management position required
• ORFive (5) years experience in a Management position with Wind Creek Hospitalityrequired

Six (6) years experience in a Casino environment required

Six (6) years casino cage experience in positions such as cashier, main banker, supervisor and manager required

Four (4) years of high volume cash handling experience preferred

Previous experience in managing budgets, inventory and accou nting processes required

Strong working knowledge of Title 31 requirements

Proficiency with 10 key calculator and experience working with coin and currency counters

Good computer skills, including being proficient in Microsoft Outlook, Word and Excel, able to use gaming systems such as Bally SDS for cage transactions and reporting, and access and use vendor reports such as check cashing activity

Experience in supporting and assisting major casino promotions and special events Proficient with Microsoft Outlook, Word, Excel and Power Point (skills test may be administered)

Strong written and verbal communications skills (skills test may be administered)

Strong leadership skills

Must have advanced skills in Tracking Systems, preferably CMP, primarily dealing with campaign/code development, promotional and reporting set-up, and evaluating customer play for reward consideration (skills test may be administered)

Willing and able to stand for long