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Job Highlights:

Job Description:

Provide exceptional technical support to customers via phone, email, chat, or other communication channels.
Diagnose and troubleshoot technical issues, including home appliances and home service set up
Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.
Escalate complex technical issues to higher-level support or specialized teams as needed.
Identify sales opportunities during technical support interactions.
Offer relevant products, services, or upgrades to meet the customer's needs and improve their experience.
Use product knowledge and sales techniques to close sales and achieve sales targets.
Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.
Communicate technical information in a clear and understandable manner, regardless of the customer's technical background.
Manage customer expectations regarding issue resolution and response times.
Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.
Provide regular reports on technical support cases, sales outcomes, and customer

Requirements:

Atleast 2 years BPO Experience handling international account.
Experience in upselling is a must.
College graduate or undergraduate
Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
High-level written and verbal communication skills.
Ability to multi-task, stay focused, and self-manage.
Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
Must have excellent English communication skills.
Amenable working on a night shift.
Can work Onsite. Office location is in Eastwood, Libis Quezon City

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