Job Information
BRECOflex CO., L.L.C. Immediate Opening - Office Assistant in Eatontown, New Jersey
BRECOflex is looking for an Office Assistant (Entry Level) to work Monday - Friday, 8:30am - 5:00pm.
$20.00 per hour
Position Summary:
This role is responsible for assisting in the daily functions for the Purchasing and Customer Service Departments. This position performs clerical functions along with purchasing and customer service functions such as answering calls, following up with customer and vendors and categorizing incoming emails.
BRECOflex CO., L.L.C is an ISO 9001 certified company. This role is responsible for learning, understanding and demonstrating ISO 9001 standards through daily work activities.
Education and Certification Requirements:
- High School Diploma/GED
Skills and Experience:
At least 1 year office experience, preferred
Experience with working in a multi-discipline team, preferred
Previous experience working with a manufacturing organization, preferred
Proficiency in using CRM software, required; Salesforce preferred
Proficiency in MS Office, GSuite, inclusive of Excel, required
Excellent touch-typing and communication skills (email, chat, phone, etc), required
Spoken/written English and Spanish fluency, desired
Experience in an environment with customer interaction, required
Experience with inventory and purchasing systems, preferred
Professional written and spoken communication skills
Job Functions:
Answer customer questions via phone, email and chat
Record calls in CRM and escalate as necessary
Review items that are not categorized in CRM and categorize in appropriate queue
Work with CRM Admin on projects to collect or update customer contact information
Review and update invoicing batch throughout the day,
Charging credit cards and contacting customers to resolve any items that decline
Collect completed work orders to scan
Collection of daily mail, sorting and distributing
Contact customers that have orders on the shipping hold shelf to obtain a new shipping method
Process credit card payments including calling customers to obtain credit information, respond to customer request to update information on account and in open orders
Complete shipment worksheets
Enter credit memo details and debit memos as request and review and update batch
Obtain customer sales exempt and resale certificates
Order Entry
Review customer service reports to release accounts from credit hold
Work with Accounting to recover overdue payments on customers's accounts
Compile information/reports as requested by management
Projects, assignments and daily tasks as assigned by management
Physical/Environmental:
Temperature controlled office environment, inclusive of ambient noise
Must be able to sit at desk and operate computer for an extended period of time
Must be able to speak to customers over the phone
Must be able to move about office and warehouse
Must be able to focus on tasks without being distracted by competing ambient noise