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AVD Support Engineer Job Locations US-IN-Evansville | US-IL-Chicago | US-MN-Eden Prairie Category/Function Information Technology Position Type Regular Full-Time Requisition ID 2024-14632 Workplace Type On Site Overview Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. Old National Bank is looking to fill the roll of AVD Support Engineer. As a Cloud Engineer, specializing in Azure and Azure Virtual Desktop (AVD) is a technical role that provides support and troubleshooting for customers who use Azure Virtual Desktop (AVD), a cloud-based desktop and app virtualization service. The main responsibilities of this role are: Key Accountabilities Diagnose and resolve complex and critical technical problems related to AVD configuration, deployment, connectivity, performance, security, and management. Liaise and collaborate with senior engineers or Microsoft product teams to escalate and resolve issues that require advanced troubleshooting or product intervention. Document and update customer cases and solutions in the support database and create knowledge base articles for common or recurring issues. Provide feedback and suggestions to improve AVD service quality and customer satisfaction and participate in service improvement initiatives and projects. Stay updated on the latest AVD features, best practices, and troubleshooting methods and train and coach other support engineers on them. Assigning session hosts to new users and ensuring they have access to the required applications and resources. Scaling up or down the number of session hosts based on the demand and utilization. Providing on-call support for critical incidents that affect the availability or performance of the session hosts. Monitoring and troubleshooting issues with the session hosts and resolving them in a timely manner. Key Competencies for Position Problem Solving/Decision Making Seeks to identify what caused the issue; incorporates input from multiple sources to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement. Examines problems from various angles and remains open to exploring solutions based on inputs from various perspectives. Recommends process improvements as appropriate to prevent future issues. Collaboration Builds rapport and effective relationships with all levels of internal and external stakeholders. Strives to find effective solutions by engaging different ideas, perspectives, and line of business expertise when analyzing a situation or developing a solution. Asks others for their ideas and opinions and works together to form decisions and plan. Actively seeks, develops, and maintains trusted relationships with others to achieve business goals and objectives. Drive and Execution Self-motivated and committed to achieving established goals, overcoming obstacles, and continuously learning to improve performance. Learns from experience and strives to improve skills to do the job effectively. Actively seeks ways to improve current methods, systems, processes and procedures. Effectively collaborates with others to change/challenge work processes and methods in order to improve performance/achieve goals. Planning and Organizing Ability to determine a course of action, set and manage priorities, and ensure optimal resources to achieve individual and/or team objectives. Sets clearly defined objectives, plans, activities, and tasks to achieve goals; plans for contingencies. Manages assigned tasks within a project with limited supervision. Strong attention to detail and organization including the ability to prioritize and re-prioritize work effectively. Adapts to unexpected changes in circumstance to ensure targets/deadlines are met. Qualifications and Education Requirements At least 2 years of experience in azure virtual desktop or similar cloud-based virtual desktop solutions Knowledge of azure virtual desktop architecture, components, and services Experience in azure virtual desktop administration, configuration, and troubleshooting Experience in azure virtual desktop migration, backup, and disaster recovery Excellent communication, collaboration, and problem-solving skills Certification in azure virtual desktop or related azure technologies is a plus Key Measures of Success/Key Deliverables: Successfully designing, developing, and deploying cloud-based applications and infrastructure using best practices and industry standards. Effectively monitoring, troubleshooting, and optimizing the performance, availability, and security of cloud systems and services. Implementing and managing cloud automation, orchestration, and integration tools and frameworks. Collaborating with other engineers, developers, and stakeholders to deliver high-quality cloud solutions. Keeping up-to-date with new cloud technologies and trends, and incorporating them into their work. Providing excellent technical support and guidance to clients and end-users. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.) EOE/Minorities/Females/Vet/Disability