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service delivery manager.

• edison , new jersey

• posted august 22, 2024

job details

summary

• $60 - $68 per hour

• temp to perm

• bachelor degree

• category computer and mathematical occupations

• reference1062902

job details

job summary:

Randstad Technologies has an opening for a Senior Service Delivery Manager/Program Manager for our enterprise client in central New Jersey. This is a salaried position which includes paid time off, holiday and sick time. Hybrid work environment in Central New Jersey.

The candidate will oversee several managed service solutions engagement. Looking for heavy on managing infrastructure and strategic planning.

If you're interested in joining a fantastic team, please !

location: Edison, New Jersey

job type: Contract

salary: $60 - 68 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

• IT infrastructure technical understanding

• Superb communication skills (written, oral)

• Team leadership

• Demonstrated ability to anticipate and resolve client issues

Job Duties -- Supervise team of 20 talent for the assigned account(s) on a daily basis

• Ensure delivery best practices and disciplines are followed for all accounts

• Provide quarterly governance meetings and reports with the customer and Randstad

• Owns and ensures timely incident escalation occurs in accordance with established policies, procedures and SLA requirements for the assigned account(s).

• Monitor and track change implementations as per change management processes for the assigned account(s).

• Ensure that Randstad meets or exceeds Contract Deliverables

• Coach, mentor and develop staff including providing career development and training plans.

• Ensuring compliance with established policies, procedures and practices defined by Randstad.

• Identifying, managing and reporting continuous improvement initiatives for the assigned account(s).

• Assist with talent acquisition and onboarding of resources for the assigned accounts(s).

• Be available on call for incident escalations.

Job Requirements -- Minimum of 5 years of Delivery Management and/or IT Operations Management experience in the IT industry.

• Prior experience with Customer Relationship/ Customer success management preferred.

• Minimum of 5 years operation support with network, server, compute, storage, cybersecurity

• Possess working knowledge of Cloud Technology with a focus on AWS and DevOps

• Possess knowledge of Delivery best practices and disciplines.

• Possess general understanding of IT Infrastructure, ITIL framework and ITSM.

• Experience with creating, editing, explaining ServiceNow reports and dashboards

• Excellen understanding of multiple business environments.

• Prior experience leading, motivating and directing a delivery team.

• Project management experience, and ability to prioritize competing priorities and deliverables

• Excellent communication and organizational skills.

• Excellent influencing and consultative skills.

qualifications:

• Experience level: Manager

• Minimum 8 years of experience

• Education: Bachelors

skills:

• Manager

• IT Service Delivery (5 years of experience is required)

• Strategic Planning (5 years of experience is required)

• INFRASTRUCTURE PROJECT MANAGER (5 years of experience is required)

• Project Manager

• IT Project Manager

• Program Management

• Self-Service

• SERVICE MANAGEMENT

• Field ServiceEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.