Job Information
DATAXPORT/NET LLC Call Center Inbound Representative (No Sales) in EL PASO, Texas
SUMMARY: At DataXport, CS Reps will have the opportunity to interact with customers over the phone, chat, and email in a responsive, productive and professional manner. Agents must provide outstanding service in every customer encounter, be effective communicators, be able to respond to direction and be able to work as cooperative members of a team. *We offer:*
- Job Type: Full-time / Temporary from October 2019 to January 2020 (40 hours/week)
- Salary: Up to $10.25/hour
- Hiring bonus ($250 Amazon Gift Card)
- The opportunity to become a regular full-time employee
- Monetary weekly incentives
- Excellent working environment!
- Promotional opportunities
Main Job Tasks and Responsibilities
- Answer calls professionally
- Respond to customer inquiries via phone, chat, or email
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Enter customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to the appropriate resource
- follow-up customer calls and emails where necessary
- Complete encounter logs as required
- Produce encounter reports as required
Education and Knowledge
- High school diploma or equivalent
- Proficient in relevant computer applications: Windows proficiency
- Knowledge /willingness to learn customer service principles and practices
- Knowledge/willingness to learn about call center telephony and technology
- Good data entry/keyboard skills: Minimum score 30 WPM, minimum accuracy 92%
- Knowledge of administration and clerical processes preferable
- Willingness to learn about relevant products /processes as applicable
Key Competencies
Excellent fluency in English with clear pronunciation
Excellent spelling and grammar
Listening skills
Reading skills: comprehension, retention.
Problem analysis
problem-solving
Customer service oriented
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