Job Information
Yoh Services Customer Service Representative (Call Center) in Elizabethtown, Pennsylvania
Reference #: 954636 Customer Service Representative (Call Center)
Category: Call Centre & Customer Service
Employment Type: Contract
Reference: BH-375185
CONTRACT POSITION - W2 ON-SITE POSITION IN ELIZABETHTOWN, PA 17022 PAY RANGE UP TO $18.00 PER HOUR (DEPENDING ON EXPERIENCE LEVEL)
Customer Service Representative (Call Center) needed in Elizabethtown, Pennsylvania 17022 for a contract opportunity with Yoh's client.
The Big Picture - Top Skills You Should Possess:
Customer service Call center Order management Issue resolution Data entry Excellent communication skills What You'll Be Doing:
Handle calls for online orders and assist in selection of products and item options available to the customer base. Provide a high level of customer service for retail customers and the retail employees and enter and monitor orders in the retail operating system - NetSuite. Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer. Problem solves as related to the service and sales function of the role. Assist with special orders, projects, and general warehouse, shipping, and packing operations as needed. Support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. Will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience. Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed. Assist in updating internal stakeholders on order status and any issues. Support the generation of order related documents as outlined in established processes. Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment. Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment. Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives. Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Work schedule - Monday to Friday - 8 AM to 5 PM EST (Saturday as needed - on holiday season) What You Need to Bring to the Table:
High school diploma, secondary education level or equivalent Two years of related work experience Customer Service Experience - (preferred) Excellent communication skills Needs strong organizational skills and knowing how to prioritize tasks
What's In It For You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you.
Medical, Dental & Vision Benefits 401K Retirement Saving Plan Life & Disability Insurance Direct Deposit & weekly ePayroll Employee Discount Programs Opportunity is Calling!
Apply Now for the Customer Service Representative (Call Center) position in Elizabethtown, Pennsylvania 17022 on a contract assignment with Yoh's client.
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Estimated Min Rate: $12.60 Estimated Max Rate: $18.00
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.