Job Information
ASSA ABLOY Service Technician in Epping, Australia
Career Opportunities: Service Technician (25491)
Requisition ID 25491 - Posted - record Automatic Doors (Australia) Pty Ltd. - BSP Pacific Group - Epping (Scanlon Drive) - Engineering & Science - Posting Country (1) - Yes - Entry level - No Travel Required
Job Description Print Preview
Service Technician
Division/Company/Entity:
Record Australia
Job Title:
Service Technician
Location:
Epping Victoria
Department:
AAES RAU
Reports to:
RAU Service Manager VIC
Does this job have supervisory responsibilities:
No
Status:
Full Time/Part Time:
Full Time 38 hours per week
Work Schedule:
Monday to Friday Span of hours from 6:00am to 6:00pm
Work Flexibility required to work after hours including weekends or holidays where required.
General Summary:
As a Service Technician you are responsible for the delivery of various service and maintenance offerings of AAES RAU. This includes installation, repair, emergency breakdown and other maintenance services required by AAES RAU customers within our product range.
Principal Duties &
Responsibilities:
Install, repair and maintain the RAU doors product range
Service to comply with Australian standards AS5OO7
Complete paperwork/documents as per quality and timeliness standard
Liaise with customers in relation to repairs and installation
Liaise with Service Coordinators or Planners on any issues that may arise from sites and other services in a timely manner
Work flexibly, including call-outs or overtime as required
Comply with Company and site inductions/checks (drug, alcohol, police, working with children, flu shots/vaccines and other required checks) and other WHS requirements at all times
Maintain work tools in compliance with policies at all times (Motor Vehicle, Tools of Trade, Phone, Tablet, etc.)
Coordinate requirements on parts and stocks with Service Coordinators?
Use as instructed, appropriate Personal Protective Equipment (PPE), Safe Working Methods (SWMS) that have been identified on the Hazard Analysis for the department/role
Attend and participate in all Toolbox meetings, required training, audits and other programs as required
Report all safety incidents, hazards and risks as they arise
Comply with AAES Values and Behaviours, Policies and other requirements at all times
Other tasks that may be required from time to time.
Knowledge, Skills & Abilities Required:
A minimum of 3 years’ experience as a Service Technician
Experience preferably in the building materials, service and/or installation industry
Knowledge of maintenance processes
Geographic knowledge of city/state
Technical understanding of automatic sliding, swing and revolving doors and associated equipment
Technical understanding of Roller Shutters, Rapid Roll Doors, Seciontal Doors and Docking Equipment.
Qualified licenced electrician or fitter and turner and controls experience preferable
EWP (Scissor Lift) and Forklift License preferable
Must have current drivers licence and must maintain license
Must be able to work flexibly (overtime, out of hours, including weekends).
Special Competencies Required:
Able to take orders and instructions and execute on time
Organise and coordinate paperwork and reports
Fit and healthy, able to travel, no fear of heights
High regard for WHS policies and practices
Professional and friendly
Key Performance Indicators [KPIs]:
First time fix rate and technician efficiency
Resolution/escalation of customer issues
General presentation – clean car, tools, uniform
Punctuality and reliability
Product knowledge
Accurate completion of paperwork/reporting requirements
Compliance to all relevant policies and procedures including Safety.
Safety
As an employee of AAES, you are required under WHS Law to take reasonable care for your own safety, take reasonable care to ensure acts or omissions do not adversely affect the health and safety of others.
As an employee you are expected to comply with reasonable instructions from AAES to assist in complying with the WHS/WHS Act and cooperate with policies or procedures relating to health and safety that have been communicated.
As this role provides automatic doors’ service and maintenance, access to clients premises and customers’ facilities may require you to wear appropriate PPE, tools, site induction and training.
Education:
Required Level:
Year 12
Other:
Electrical/Forklift/Drivers licence
Additional Information:
Must be physically fit, able to travel day and night
Physical demands:
Driving, lifting, carrying, climbing
Confidentiality requirements:
Nil
Travel requirements:
Daily travel
On-call availability:
Yes
Level of budget responsibility, etc:
N/A
Service/labour efficiency, productivity and workmanship standards
Per standard
Compliance to all relevant policies and procedures including Safety
Yes
Note : This job description is not intended to be an all-inclusive list of duties and responsibilities. Rather, it is intended only to describe the general nature of the job. Employee may be expected to perform other related duties as required to meet the ongoing needs of the organisation.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.