Job Information
Liberty Latin America IT Operations Analyst in Escazú, Costa Rica
What is the Role?
The Information Technology Specialist is responsible for managing and executing a variety of tasks critical to the efficient and ongoing operation of the company's technology systems and services. This role is essential to ensure day-to-day operation, rapid problem resolution, and implementation of operational best practices. The main responsibilities include receiving and executing requests from the commercial areas, supervising proactive and reactive maintenance, and managing incidents with suppliers. In addition, the specialist acts as a point of contact for fault escalation and is responsible for the documentation and monitoring of production information systems.
How Will You Add Value?
Receiving and executing commercial requests. Attending and solving daily requests from commercial areas efficiently.
Executing of night work orders. Carrying out and validating work orders during the night, ensuring operational continuity.
Executing, controlling and monitoring proactive, preventive and reactive maintenance to minimize failures and breakdowns.
Managing incidents with suppliers. Acting as a point of contact and responsible for escalation of breakdowns, including opening, following up and closing support tickets.
Supervising production information systems to ensure their correct operation.
Reviewing the documentation of platforms and services before they are put into operation.
Creating detailed reports of incidents that occurred on platforms and services.
Promoting and applying the best operational practices to optimize the efficiency and quality of services.
Handling meetings with commercial areas.
Following-up to incidents.
Following up on assigned projects
Applying bonuses, changes in profiles, cancellations, registrations, recharges, among others
Performing validation tests for platform version changes.
Following up on tests requested by higher-level support as part of the resolution of reported incidents.
Providing support for prepaid promotions/functionalities to external areas that request it.
Documenting the procedures for new configurations and operation, as well as propose improvements in these procedures.
Reviewing, documenting, and escalating with higher-level support the issues found in prepaid platform applications and services.
Following up on escalated cases with higher-level support until the incident/problem is resolved.
Automating recurring manual processes.
Creating alarms/monitoring that allow quick action when detecting issues with the platform.
Validating and escalating with marketing those cases of claims derived from the currently active configurations.
Attending to the requirements of recurring parameterization that are sent by users through service tools such as JIRA.
Executing configuration tasks on prepaid platforms under responsibility.
Resolving N1 issues and follow up on issues reported by users for that platform.
Performing any other related function required by the company's needs, derived from changes in business operations.
What do you need?
Bachelor's degree in Systems Engineering, Software or related to IT.
Command of technical English (intermediate level).
Knowledge of programming languages such as Java and PLSQL, Python.
Knowledge in Webservices management, APIs in SOAP and Jason technologies.
Knowledge of relational and non-relational databases; such as: Oracle, Microsoft SQL Server, MySql, Postgres, MongoDB (desirable), Cassandra (desirable)
Knowledge of SunSO, Lunix and Windows operating systems (Desirable)
What do you need?
Bachelor's degree in Systems Engineering, Software or related to IT.
Command of technical English (intermediate level).
Knowledge of programming languages such as Java and PLSQL, Python.
Knowledge in Webservices management, APIs in SOAP and Jason technologies.
Knowledge of relational and non-relational databases; such as: Oracle, Microsoft SQL Server, MySql, Postgres, MongoDB (desirable), Cassandra (desirable)
Knowledge of SunSO, Lunix and Windows operating systems (Desirable)
How Will You Add Value?
Receiving and executing commercial requests. Attending and solving daily requests from commercial areas efficiently.
Executing of night work orders. Carrying out and validating work orders during the night, ensuring operational continuity.
Executing, controlling and monitoring proactive, preventive and reactive maintenance to minimize failures and breakdowns.
Managing incidents with suppliers. Acting as a point of contact and responsible for escalation of breakdowns, including opening, following up and closing support tickets.
Supervising production information systems to ensure their correct operation.
Reviewing the documentation of platforms and services before they are put into operation.
Creating detailed reports of incidents that occurred on platforms and services.
Promoting and applying the best operational practices to optimize the efficiency and quality of services.
Handling meetings with commercial areas.
Following-up to incidents.
Following up on assigned projects
Applying bonuses, changes in profiles, cancellations, registrations, recharges, among others
Performing validation tests for platform version changes.
Following up on tests requested by higher-level support as part of the resolution of reported incidents.
Providing support for prepaid promotions/functionalities to external areas that request it.
Documenting the procedures for new configurations and operation, as well as propose improvements in these procedures.
Reviewing, documenting, and escalating with higher-level support the issues found in prepaid platform applications and services.
Following up on escalated cases with higher-level support until the incident/problem is resolved.
Automating recurring manual processes.
Creating alarms/monitoring that allow quick action when detecting issues with the platform.
Validating and escalating with marketing those cases of claims derived from the currently active configurations.
Attending to the requirements of recurring parameterization that are sent by users through service tools such as JIRA.
Executing configuration tasks on prepaid platforms under responsibility.
Resolving N1 issues and follow up on issues reported by users for that platform.
Performing any other related function required by the company's needs, derived from changes in business operations.