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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Under general supervision, supports the Clinical Pharmacy team’s performance with 5 star/HEDIS medication quality measures and care coordination/intake of patients with chronic disease management needs with the Clinical Pharmacy team.

SUPERVISION RECEIVED: Director of Pharmacy and Case Management

TYPICAL PHYSICAL DEMANDS : While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to walk and sit and occasionally required to stand. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

TYPICAL WORKING CONDITIONS : Work is performed in an office environment. Involves minimal contact with providers, employees, patients and the public. Although a safety first work environment, employees in the position have potential exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

Location: 1580 Valley River Drive, Eugene, OR

If you reside in Eugene, OR, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. You will be required to work onsite 3 day per week.

Primary Responsibilities:

• Receive and collate all quality lists from insurance plans for medication adherence and other medication quality measures. Participate in insurance provider quality meetings

• Perform outreach (calls, portal messages) to patients, pharmacies, and insurance providers to include but not limited to education and medication list clarifications. Support the patient to ensure pick-up of their prescriptions and with any barriers to adherence

• Document patient communication and outreach in the EHR which may include the use of portal messaging

• Address incoming phone calls for the Clinical Pharmacy team which may include scheduling of patients and helping to troubleshoot medication access concerns

• Perform administrative/clerical related duties, which may include scheduling of meetings and meeting minutes, as required by the Clinical Pharmacy team

• Assist and provide coverage for the Pharmacy Program Coordination Specialist in helping patient’s access medications through medication patient assistance programs

• Respond to questions regarding medication formulary alternatives. This will require knowledge of medication classifications

• Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 4+ years of experience in health care

• 1+ years of experience as a pharmacy technician or medical assistant

• 1+ years of knowledge of medical practice, procedures, and methods

Preferred Qualifications:

• 3+ years of experience as a pharmacy technician or medical assistant

• 1+ years of experience with Windows, Excel and Power Point

• Understanding of health plan related operations

• Knowledge of medical practice, procedures, and methods

• Ability to establish priorities and coordinate work activities

• Ability to identify problems and recommend solutions

Soft Skills :

• Assist in maintaining department quality assurance. Ability to maintain quality control standards

• Skill in establishing and maintaining effective working relationships with patients, medical staff and the public.Ability to communicate clearly and effectively with clinicians, patients and coworkers

• Must be flexible and a quick learner. Ability to be highly organized, detail oriented and able to manage multiple projects at one time.Demonstrate initiative and ability to function independently

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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