Job Information
The Salvation Army Northwest Division Shelter Monitor in Everett, Washington
Description CORPS: Everett POSITION: Shelter Monitor STATUS: Non-exempt/ Full-time COMPENSATION: $ 19.50 hr GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people. SCOPE OF POSITION: The "Shelter Monitor/Attendant" is responsible for completing various assigned tasks, including scheduling client intakes via telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds. The Shelter Monitor/Attendant works closely with participants of the Shelter Program. Whether providing basic needs and services or de-escalating negative client interactions, the position receives daily supervision from the Site or Program Manager. DUTIES & RESPONSIBILITIES: Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service Assist residents in ensuring a safe environment, including compliance with rules and Conduct periodic walking inspections of all facility areas to identify and initiate appropriate action (correction, reporting) of hazards, inappropriate behavior, needed repairs, or other notable conditions. Conduct nightly check-in procedures, room inspections, and room turnovers. Respond to emergencies that may arise, making independent decisions within policy guidelines as Provide crisis intervention and institute security procedures should a critical or threatening situation Provide timely and appropriate notification to police, fire, emergency medical, and supervisory authorities. Conduct client intakes and departure processes as required by department policy. Provide orientation, support, and supervision to Assist with the direction and training of new staff, volunteers, and Work cooperatively with other Salvation Army staff and Represent Salvation Army programs to other community agencies and representatives in a respectful and positive Participate in staff Maintain case records and required forms and reports in prescribed Comply with Salvation Army procedural requirements, including those outlined in the Policy & Procedure Manual and Employee Handbook. Prepare water, coffee, and snacks for guests when General cleaning (mopping, sweeping, wiping down) common areas as assigned. Work with Janitorial staff as assigned. Perform other duties as EDUCATION & EXPERIENCE: HS Diploma or GED Minimum of 6 months experience in public contact/customer service Experience in social service shelter / residential preferred WA Driver's License preferred REQUIRED SKILLS & ABILITIES: An ability to engage with diverse populations in a respectful and culturally responsive manner. Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal Detail-oriented - attention to detail required Self-starter Team player Vigorous use of the English language in verbal and written communication Excellent interpersonal skills Effective communication and telephone skills Ability to work in a fast-paced environment and maintain poise under pressure Customer service mindset Ability and willingness to keep information confidential Ability to pass a "Protecting the Mission" background check, as required by Salvation Army Ability to complete Salvation Army child safety/vulnerable adult ("Protecting the Mission") background/reference check procedure Basic mathematical skills (addition, subtraction, division, & multiplication) Willingness to abide by the Salvation Army's drug and alcohol SOFTWARE-RELATED SKILLS: Knowledge of Microsoft Word and Excel preferred Knowledge of Microsoft PowerPoint Familiarity with the use of email programs, such as Outloo