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Stakeholder Engagement Coordinator - GPC

Job Summary

The Stakeholder Engagement Coordinator role will be responsible for implementing strategic engagement efforts that focus on championing the customer both internally and externally in support of large capital investment initiatives across Power Delivery. This position requires a good writer and storyteller with the ability to quickly process information and produce relevant and engaging content for both internal and external audiences in a fast-paced, high pressure, and cross-functional environment, in support of the company’s capital investment efforts.

Job Requirements

Undergraduate degree in engineering, public relations, communications, or related field is a plus

Experience in the utility industry preferred

Previous Power Delivery experience is preferred

Experience in a customer facing role responsible for customer service and conflict resolution preferred

A strong understanding of customer expectations on communications related to large project work

Ability to analyze, interpret, and effectively communicate technical information

Ability to implement multiple outreach strategies simultaneously

Able to build positive relationships and work well with diverse groups, tailoring communication methods appropriately for cross-functional teams

Excellent verbal and written communication skills

Strong communication and presentation skills to internal and external audiences

Proven record of communicating effectively with both internal and external stakeholders

Proven commitment to Safety Excellence

Proven commitment to an inclusive work environment for all employees

Strong planning, organizing and prioritization skills

Ability to multitask with limited supervision

Proficiency with Power Point, Excel, Word, Microsoft Teams and other Microsoft software

Strong attention to detail and time management skills

Possess a service attitude; anticipate and respond promptly to stakeholder and customer needs

Major Job Responsibilities

Ensure that field personnel are distributing door hangers and other project collateral as instructed and document distribution dates for record keeping

Respond to ad hoc internal and customer requests for program information and assistance in a timely manner

Perform field visits as needed to assist crews with customer communication in the field

Communicate any planned outages with customers in the field via the Broadcast tool

Assist with customer communication related to claims/damages for assigned projects

Track all customer interactions in LIMS and/or CSS databases

Build and maintain relationship with Managed Accts and National Accts teams, notifying them of impacted customers and coordinating planned outages, easement acquisition, custom presentation material, etc.

Collaborate with other communication contributors to create high-quality content for internal/external use

Develop relationships within Power Delivery including contractor partners, Corporate Communications, Region External Affairs, Customer Service, and the GPC Print Shop

Prepare and deliver presentations at appropriate detail tailored to specific internal and external audiences

Partner with other organizations to collect customer data needed to deliver collateral such as mailed postcards, email campaigns, and phone survey campaigns

Track all collateral delivered to customers in LIMS and/or CSS database

Monitor project milestones and coordinate the distribution of postcards, emails, and surveys to customers aligning with the communication timeline for that project

Coordinate the development, printing, and delivery of custom collateral to field personnel including door hangers, business cards, car magnets, field signage, etc.

Execute additional specific strategic Power Delivery engagement plans

_Behavioral Attributes  _

Role model of Our Values and Safety Excellence

Team player with strong interpersonal skills

High level of intellectual curiosity

Possesses a positive, customer-first attitude

Takes initiative and personal responsibility

Highly motivated and works well with minimal supervision

Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment 

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 6360

Job Category: Engineering

Job Schedule: Full time

Company: Georgia Power