Job Information
Maritz Implementation Manager in Fenton, Missouri
EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE!
The Implementation Manager is responsible for the planning, organizing, and management of launch tasks and resources to bring about the successful completion of client program launch goals and objectives. This person also serves as a Technical Expert for assigned Maritz Engagement Platform Solutions.
Note: This is a hybrid role, onsite 3 days per week (Tuesday through Thursday).
50% - Maintain launch calendar across multiple programs. Estimates resource requirements and allocating resources as required. Owns Pre-Sale Alignment (Sales, Engineering, Solutions and Rewards). Owns coordination between technical success teams and engineering, fulfillment teams, sales/solution design, and 3rd party vendors. Oversees the program launch plans in partnership with Maritz Client Success Manager. Ensures that ICX processes are followed in coordination with the Customer Success Manager. Schedules/Hosts Reoccurring Launch Meetings. Platform implementation specification owner. Owns the tactical project management of the platform launch, working closely with the TSS and CSM to ensure processes/tasks are aligned. Validates in UAT and Prod. Confirms Go/No-Go (Internal). Platform SME (deep platform knowledge, technical integrations, pre/post sale)
30% - Coordinates request for changes from original project scope. Updates and distributes all pertinent documentation. Facilitates effective communication throughout the project lifecycle. Customizes and follows an established work plan for each phase of the project adhering to the applicable project management methodology.
20% - Manage platform launch scope and budget according to SOW. Partners with Maritz Client Success Manager to respond to client issues. Coordinating work with functional peers and monitoring / reporting on launch status and issues. Primary internal product contact during platform implementation. Partners with Client Success Manager to develop and managing project plan, tasks, timelines, milestones and deadlines. Updates project information on a timely basis using the appropriate databases or tracking systems. Prepares status reports as appropriate for the project requestor, project team and management. Escalate issues to account team and/or management and coordinates user communication needs. Identifies obstacles to success and guides the team in identifying solutions. Obtains appropriate project resources and assists in estimating time requirements for projects.
Qualifications
Bachelor’s degree or equivalent experience, PMP certification a plus
4 - 6 years experience project management
Excellent communication and presentation skills; both with internal and external customers. Excellent critical thinker and problem solver
Ability to manage and work effectively with multiple stakeholder groups Strong flexibility; ability to adapt to changing needs and priorities as they arise, proactive approach to risk management
Strong understanding of data and how to deliver insights
SaaS product experience, strong understanding of Agile Software development, Experience with Atlassian Products (JIRA and Confluence)
Intermediate knowledge of Microsoft Excel, Outlook, PowerPoint, Teams and Word
Disclaimer: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com .
At Maritz, we believe in putting people at the center of business. Our clients rely on us to help them strengthen their relationships with employees, customers and sales partners. It helps their businesses grow and thrive, and it’s made us industry leaders. Join our award-winning culture and experience a fun, exciting and collaborative work environment that celebrates success and pushes you to be your best self.
Maritz and its family of solutions boast a wide variety of careers. Check out our Careers page (https://maritz.com/careers) to learn more.
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