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Job Description Summary

The role of the Product Owner – Technical Services, Life Sciences will partner with the Life Sciences Services team to understand business challenges and determine how the Technical Services Product(s) can shape and drive our digital transformation. This individual will have the opportunity to collaborate with internal and external industry and technology experts and help deliver on our vision of being a Digital First Services organization.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Want to help BD transform into a digital first company?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The role of the Product Owner – Technical Services, Life Sciences will partner with the Life Sciences Services team to understand business challenges and determine how the Technical Services Product(s) can shape and drive our digital transformation. This individual will have the opportunity to collaborate with internal and external industry and technology experts and help deliver on our vision of being a Digital First Services organization. This position will be a part of TGS (Technology & Global Services)

Knowledge and hands-on experience with the Technical Services Ecosystem and its capabilities is a key requirement of the role. Experience with Services technologies such as ServiceMax, Salesforce Service Cloud, Microsoft Dynamics 365 or IFS is required. Knowledge and understanding of Services capabilities such as customer portals, telephony, field services, remote servicing, spare parts planning, car stock management as well as understanding of ERP and Quality capabilities in support of Medical Technology Services is highly desired. Experience with implementation of data science, advanced analytics, IoT, AR / VR and AI in support of Services is preferred.

This is a terrific opportunity for someone who would like to lead the charge as we transform Services to a product-centric, customer-focused organization and help drive the strategic priorities of BD 2025!

This position reports to the Sr. Director, IDS, in the TGS (Technology Global Services) business partner organization.

JOB RESPONSIBILITIES

The objective of this role is to actively partner with relevant stakeholders in the Life Sciences business, TGS, the broader Services organization across BDx and external vendors to drive delivery of the associated work deliverables/products to advance the Services business objectives.

Partnering with the Product Management team and the Agile team, primary responsibilities are:

• Acts as the crucial link between the Product Management and Agile teams to ensure the right Services solutions are built the right way

• Supports and drives the Services product strategy implementation

• Applies a customer-centric approach to ensure solutions delivered meet the evolving customer needs (both internal and external) and uses innovations in technology

• Brings end-to-end solution thinking, and prioritizes agility and iterative value delivery

• Contributes to product vision & roadmap and communicates the same to the team

• Identifies key stakeholders and balances customer, business and technical partner needs

• Defines and prioritizes User Stories for implementation

• Accepts User Stories; decomposes features into User Stories

• Supports measuring and communicating value realized on a periodic basis through defined and agreed upon metrics and supporting analysis

QUALIFICATIONS & EXPERIENCE

The ideal candidate will bring a combination of strategic understanding, services (business and technology) experience, exceptional relationship building skills and solution-oriented mentality. In addition, this person should also possess:

• Bachelor’s degree in computer science or business or equivalent relevant work experience required.

• 7+ year professional experience and experience in product development processes and operations within a Medical Device, FDA regulated environment

• Deep understanding specifically of the Services systems (the Services ecosystem) – its considerations, opportunities, and challenges

• Hands-on experience in several of the following technology areas: Software Design, Software Frameworks, API design and implementation, Streaming and Data & Analytics Services, Cloud Architectures, Technology strategy & roadmaps, DevSecOps, Security and Privacy and Web/Mobile UX platforms

• Experience in system development life cycle, testing and release cycle protocols including business requirements documentation, test scenarios/data/execution, cutover, hypercare, project planning and status reporting

• Excellent communication skills: Ability to communicate complex business / technical challenges in a simplified manner

• Ability to influence change using positive and collaborative methods

• Highly collaborative work style which includes working effectively across all organizational boundaries and levels

• Experience challenging the status quo and bringing forth innovative ideas and creative solutions

• Experience working in a highly matrixed organization and in overcoming ambiguity

• Leading by example, mentoring, coaching and motivating others all around you

• Analytical, evaluative, intellectually curious, and problem-solving abilities

• Excellent judgment and decision-making skills

• Able to align and work with diverse stakeholders

• Strong humility, listening, creativity, influencing and negotiation skills

• Product Management, Agile methodology and experience with its associated tools is a plus

Primary Work Location and Additional Considerations:

• Franklin Lakes, NJ or Sparks, MD

• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor Visas' at this time.

• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide Relocation assistance at this time.

• We encourage Candidates near our Franklin Lakes, NJ or Sparks MD BD Locations, to apply for this Hybrid role.

• This is a Hybrid role that requires you to be at your assigned worksite 3 days out of the week and up to 2 days from home. Local policies may apply. BD may change your work arrangement based on business needs.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit  https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA MD - Sparks - 7 Loveton Circle

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.