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DESCRIPTION The American Rescue Plan (ARP) Eligibility Reviewer is responsible for application processing to include a full range of case management duties to determine the preliminary eligibility of Emergency Rental Assistance Program (ERAP) and Homeowners Assistance Fund Program (HAFP) applicants. This position reports to ARP Grant Administrator. # ESSENTIAL FUNCTIONS: - Case management functions include performing outreach to applicants to obtain requisite supporting documents needed to complete their preliminary eligibility determination. - Coordinating and providing timely assistance to applicants by scheduling in-person/phone appointments as needed. - Review applications and supporting documents for completeness and to ensure that the content is appropriate. - Maintain application portals and monitor case progress. Update case records/notes with relevant information. - Prepare/draft correspondence to applicants and servicers, as appropriate, utilizing template letters. - Prepare weekly reports summarizing the status of all processed applications. - Participate in weekly team meetings to discuss program status, identify issues, problem-solve, and implement new strategies to improve service delivery (program performance). - Participate in ERAP/ HAFP community engagement and outreach activities. # EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: - Education: High school diploma or equivalent. - Experience: 3-5 years of experience in social work, case management, compliance, and/or administrative experience. Federal programs case management experience preferred. - Knowledge, Skills, and Abilities:Ability to exercise considerable initiative, independent judgment, and discretion in performing duties including confidential matters. Excellent customer service skills. Ability to read and interpret program regulations and related technical guidance and apply, as necessary to ensure program compliance. Computer literate to include Microsoft Word, Teams, Excel, Outlook, SharePoint, and desktop publishing. Excellent oral and written communication skills. Ability to work well under pressure managing multiple assignments simultaneously. Ability to maintain confidentiality in all assignments. Ability to work collaboratively in a team-oriented environment. Ability to perform duties with minimal supervision. Ability to use diplomacy and discretion in dissemination of information. Ability to properly use all standard office equipment. Strong analytical skills and ability to problem solve. Bilingual proficiency in Spanish or Haitian Creole desired SALARY: $41,600-52,000 per annum depending upon qualifications. ERA2 grant funded position APPLICATION INSTRUCTIONS AND PROCEDURES: Interested applicants must submit an application, cover letter, and resume/vitae electronically athr@vihfa.gov.Employment applications can be downloaded from our website atwww.vihfa.gov.Deadline for application submittal is June 19, 2024; however, this position will remain open until filled. Incomplete application packages will not be considered. Selected candidates will be contacted for interview. The Virgin Islands Housing Finance Authority is an Equal Opportunity Employer