Enable America Jobs

Description:

advising customers on all mechanical matters by troubleshooting, diagnosing, and servicing repairs. We are looking for a team player who is dependable, professional, and has exceptional customer service skills to join our ever evolving organization. Provides a complete and accurate cost estimate for labor and parts. ● Prepares service repair orders detailing customer concern, time, cost, labor estimates, and customer solutions. ● Advises service technician on locating mechanical problems. ● Creates work orders for Service Technicians detailing all repairs. ● Schedules service appointments. ● Tracks repair progress daily and informs customers of any changes in the estimate or promised time. ● Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed. ● Review repair orders to ensure that work is completed, and additional work and authorization is noted. ● Ensures work orders are closed. ● Helps in implementing a quality control process to eliminate comebacks. ● Handles telephone inquiries regarding appointments and work in process. • Confers with customers to help diagnose problems and effect repairs. • Provide diagnoses and repair hour estimates for quoting purposes. • Provide training to customer on proper use and safe operation of the equipment. • Helps in implementing and maintaining a service marketing program. • Trainings

Skills:

Troubleshooting, Field service, Mechanical, Hydraulics, Electrical, Preventive maintenance, Service, Assembly, Maintenance repair

Additional Skills & Qualifications:

Knowledge of machines and tools, including their design, uses, repair and maintenance. • Knowledge of customer service to determine the customer needs, assessment, while meeting quality standards for services, and evaluation of customer satisfaction. • Knowledge of blueprints, diagrams, mechanical engineering schematics and electrical diagrams. • Knowledge of how to diagnose, repair, maintain, and correctly install or replace equipment and machinery. • Knowledge of hydraulic and 12-volt electrical • Familiar with database software, recordkeeping software, and work order management software. • Ability to repair machines or equipment using needed tools. • Ability to troubleshoot the causes of operating errors. • Ability to work with minimal supervision. • Ability to manage ones own time. • Must be able to make sound judgment and decisions considering the relevant costs and benefits of potential actions. • Must be able to critically think using logic and reason. • Must be able to use Microsoft products, Office, Windows, Outlook, and Microsoft Excel and Word. • Excellent verbal and written English communication skills. • Strong management skills. • Must have a valid Driver License and clean driving record.

Experience Level:

Intermediate Level

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.