Job Information
Safran Intern - IT in Gainesville, Texas
Intern - IT
Company : Safran Seats
Job field : IT
Location : Gainesville , Texas , United States
Contract type : Internship / Student
Contract duration : Full-time
Required degree : High School Diploma/GED Equivalent
Required experience : First experience
Professional status : Student
Salary range : Based on Market Rate
# 2024-139605
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Job Description
Occupational Summary:
Under close supervision, the Information Technology intern will work in the IT department with either a Desktop Technician focus or a Service Desk Focus. The IT intern will be involved in numerous ongoing initiatives and will have the opportunity to participate as a valuable member of the team by working directly with an assigned mentor to complete an assigned projects and other members of the IT department.
Complementary Description
2) Duties and Responsibilities (essential functions depending on area assigned):
Desktop Focus:
A) Imaging computers and configuring specific builds per user needs.
B) Deploying and testing new hire computer.
C) Interacting with walk-up customers to gather information and ensure that they have put in a ticket.
D) General computer hardware and software troubleshooting per ticket requirements.
E) Cleaning IT areas, breaking down boxes, and doing inventory of computer equipment as needed.
F) Performs other duties as required.
Service Desk Focus:
G) Acts as a point of contact for phone calls and emails from users regarding IT issues and inquiries Provides trouble shooting and maintenance for all users.
H) Assists in tracking help desk calls pertaining to application, networking, and systems problems and issues. This includes logging the call and entering ticket in IT ticketing system.
I) Provides hardware support for PCs and Laptops, such as installing replacement hardware or upgrading hardware.
J) Provides support for Apple mobile phones, such as setting up devices, troubleshooting and fixing issues, and upgrading software.
K) Performs other duties as required.
Job Requirements
Qualification Requirements:
A) Knowledge and Skills:
i) Must have general DIY computer building and troubleshooting
ii) Must have PC repair skills
iii) Must have Windows 10 working knowledge
iv) Must be familiar with all MS Office Products.
v) Must be knowledgeable of Apple products
vi) Must have great customer service attitude and communication skills
B) Education and Experience:
In the process obtaining a Bachelor's degree in an Information Systems, Computer Science related field. Must be currently enrolled an accredited computer related program; in the upper level classes.
C) Competencies:
Acts in accordance with company values and related competencies.
D) Communication Skills:
Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.
Specificity of the job
None
Locate your future workplace
2000 Weber DrTX 76240
Gainesville
Texas United States
Copy Address
92,000
employees worldwide
27
Number of countries where Safran is located
35
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Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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