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Position Information

Functional TitleSr. Manager, Buried Infrastructure Maintenance (Water/Wastewater)

Recruitment Category TypeStandard

Functional CategoryUtility Services

GradeGS.15

FLSA StatusExempt

Requisition Number24-0259

Number of Vacancies1

Job LevelDivision Manager

Job CodeN/A

Job Description Summary

Organization NameUtility Services North

Reports toDeputy Director, Utility Services

Full or Part TimeFull Time

If Part Time how many hours per week

Regular or TemporaryRegular

Position End Date (if temporary)

Work Schedule

M-F ;7:00am-3:30pm and ability to be available during emergency situations

Position LocationGaithersburg

Position Summary Information

General Summary

TheSr. Manager, Utility Maintenanceplans, directs, and manages all work activities, functions and operations of buried infrastructure of the water distribution and sewer collection systems in in the northern section of the sanitary district. This role isresponsible for buried infrastructure/pipeline maintenance to ensure the overall delivery of water to our customers, the collection of all sanitary sewer, and the installation of all meters in northern Montgomery County.

Essential Functions

• Supervises approximately 70 employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination

• Plans, directs, and coordinates the work of staff that are responsible for themaintenance and repair/replacement of the water distribution and wastewater collection systemsin a specifically defined geographical area of the sanitary district; takes actions to adjust work, staffing and operations to meet daily workload demands

• Directs after-hours emergency efforts in the maintenance and repair of the collection and distribution systems to provide 24-hour/day response and service to customers

• Responsible for coordinating and assisting in shutdowns and other construction activities associated with development projects from other departments and/or divisions

• Facilitates the group in dealing with the investigation of requests for the support services group, including complaints such as water leaks and sewer stoppages; resolves the more complex customer or employee complaints/problems; works with other WSSC Water Utility Services and customer service staff to respond to customers related to water/sewer systems and operations

• Prepares and maintains necessary records, budgets, correspondence, and reports relating to the activities of the group; collects, analyzes and monitors data in support of organizational benchmarks and business goals

• Oversees contract management staff to assure delivery of individual projects in accordance with established WSSC Water goals, policies and procedures

• Practices open two-way communication with employees making sure they are informed regarding WSSC Water matters such as vision, mission and company goals; serves as a mentor to employees regarding their development in order to set career expectations that are beneficial to both employees and WSSC Water

• Attends appropriate meetings with WSSC Water stakeholders internally and externally, Including local, state and federal agencies and regional municipalities

• Develops operating policies, procedures and objectives to maintain high standards of quality service and efficiency

• Oversees compliance with safety rules and regulations in accordance, but not limited to OSHA , the State of Maryland, and WSSC Water

• Drives a vehicle to conduct WSSC Water business

Other Functions

• Works in concert with the Communications and Community Relations Office to address community and media concerns regarding broken water mains, sanitary sewer overflows, and discolored water complaints

• Works with and assists others within Engineering, plant operations and Utility Services in the review of design plans and specifications, construction projects, as well as maintenance to the water and sewer systems as needed to assure that the systems are operating and functioning optimally

• Serves as Acting Director, Utility Services, when designated

• Performs other related duties as required

Work Environment And Physical Demands

Business casual office environment with some field work

Required Knowledge, Skills, And Abilities

• Comprehensive knowledge of the methods and procedures used in the maintenance of water distribution and wastewater collection operations

• Comprehensive knowledge of the occupational hazards and safety precautions of the work

• Ability to use effective techniques of supervision

• Knowledge of computer equipment and software related to the assignment

• Comprehensive knowledge of the principles and practices of civil/sanitary engineering

• Comprehensive knowledge of planning, design and construction contract administration

• Comprehensive knowledge of the materials, equipment tools and work practices used in the reading, repair and maintenance of commercial and residential water meters

• Good interpersonal skills in conflict resolution related to union and non-union employees

• Ability to plan, participate and direct the work of teams consisting of professional engineers, inspectors, support staff, contractors, architect/engineers and other staff

• Ability to plan, direct, and coordinate complex and difficult maintenance projects and programs

• Ability to effectively present ideas and reports both verbally and in writing

• Ability to establish and maintain effective working relationships with employees and the public

Minimum Education, Experience Requirements

• Bachelor’s degree and 8+ years experience in water/sewer utility systems or meter maintenance in a large-scale facilities/utilities infrastructure

• 3+ years of management experience in water/sewer utility systems that includes employee supervision

OR

• High School diploma (or equivalent) and 12+ years experience in water/sewer utility systems or meter maintenance in a large-scale facilities/utilities infrastructure

• 3+ years of management experience in water/sewer utility systems that includes employee supervision

Additional Requirements

• Possession of a valid driver’s license, with no more than 4 points, and the ability to obtain and maintain a WSSC Water driver’s permit within 90 days of hire or transfer

• Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter

• Employees in this position are designated or considered emergency personnel; therefore, the employee must report to work as scheduled or as directed by their supervisor when WSSC Water declares an event that requires emergency personnel to report to work

Preferences

• Experience managing employees in a union environment preferred

• Registration as a Professional Engineer (P.E.) in Maryland

• Possession of a Water Distribution Operator’s certification and Wastewater Collection Operator’s certification

• Master’s degree in Civil, Mechanical, Sanitary, Environmental or related engineering discipline

• Knowledge of computerized maintenance management system ( CMMS ) software, geographical information system ( GIS ) software, and other common business software systems (e.g. MS Office applications)

• Project management experience

Salary$110,822 - $188,397

Posting Detail Information

EEO Statement

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.

Close Date06/10/2024

Open Until FilledNo

Special Instructions to Applicants

Additional Information

All applicants selected will be subject to drug screening and a background check/verification.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you have a valid driver's license with no more than 4 points and with no restrictions (except eyeglasses/contact lenses)?

• Yes

• No

• • Will you, now or in the future, require sponsorship for employment visa status?

• Yes

• No

• Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?

• Yes

• No

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application