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Medical Assistant I, Ortho (Galveston)

Galveston, Texas, United States

Patient Care

UTMB Health

Requisition # 2401989

REQUIREDEDUCATION/EXPERIENCE:

 

• High school or equivalent.

• Registered Medical Assistant

• or graduate of an approved Medical Assistant program.

• CPR Certificationrequired.

JOB SUMMARY:

To provide technical, supportive, age specific and developmentallyappropriate patientcare functions for assigned clinical area. 

The Medical Assistant may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Certified Medical Assistant is proficient in independentlymaintaininga positive patient experience by consistently exceeding expectations in customer service and patient care.

 

*MAJOR DUTIES / CRITICAL TASKS:    *

·     Able to effectivelyidentifyproblems anddeterminesolutions.

·     Understand clinic flow to maximize clinic usage to meet patient needs.

·     Assists with patient flow within assigned outpatient clinic setting.

·     Respondsin a timely mannerto call-lights.

·     Provides comfort measures to patient / family.

·     Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.

·     Obtains vital signs. Appropriately documents chief complaint and reason for visit.

·     Uses aseptic techniques and infection control measures in the performance of duties.

·     Accurately collects excretory specimens, such as urine and feces.

·     Obtains blood samples by venipuncture.

·     Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph,blood glucose, UPT, andhemocult.

·     Measures and records intake and output as ordered.

·     Prepares andassistspatients undergoing treatments, examinations, and procedures.

·     Recognizes patient care priorities, treatment plan,objectives, and potential crisis

·     Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.

·     Recognizes and communicates patient needs and unusual occurrences with patients / families.

·     The MA will refill patient medications asrequested, using the guidelines for the prescribing physician/provider in their assigned area andin accordance withthe policy C51, Prescription Refill Management for Ambulatory Care Services.

· Safelyand properly administers medications as assigned.

· Accuratelydocuments/communicatesinterventions and measurements.

· Communicates relevant information toappropriate healthcare provider.

· Under supervision, completesaccurate, concise, and legible documentationon patientclinic record.

· Assistwith medication reconciliation asrequired.

· Assistsin the maintenance of equipment, supplies, andthe environment.

· Assistsinmaintaininga clean and safe environment.

· Checksequipment/supplies forexpirationdates, electrical safety tags, intactness, and usability.

· Cleansequipment and returns to its proper place.

· Reportsequipment and supplies needing replaced or repaired.

· Stocks rooms, carts, cabinets, etc. as assigned /requested.

· Respectsand supports patient rights.

· Serves as patient / family advocate.

· Practices principles of patient and employee confidentiality.

· Utilizesavailable resources and seeksassistancein dealing with ethical dilemmas, asappropriate.

· Practicespositive customer peer relations.

· Consistently communicates in a professional and courteous manner.

· Reports and seeksassistancein dealing with guest complaints / concerns.

· Establishesand maintains a positive rapport with patient / family and co-workers.

· Consistently responds to customer requests / needs inan appropriate manner.

· Participatesin and supports continuous quality improvement activities at the clinic / departmental level, asappropriate.

· Demonstratesacceptable productivity and practices cost containment.

· Prioritizes and completes all work in an effective and efficient manner.

· Demonstratesinitiative, resourcefulness, and flexibility.

· Effectively and efficiently uses time, equipment, and supplies.

· Functions as an interdependent and supportive team member.

· Provides support andassistance, asappropriate.

· With direction,remainscalm and purposeful and responds inan appropriate, professional manner in emergent or chaotic situations.

· Participatesin clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.

· Accepts responsibility for own growth / development.

· Participatesin in-services and ongoing education programs.

· Remains current on all in-service / education / credentials /certification requirementsfor position, asappropriate.

· Exchanges constructive feedback with peers and others.

· Conducts self-evaluation andparticipatesin developmental goal setting.

· Patient Centered Medical Home Medical Assistant

· All Medical Assistant Essential Job Functions, and

· Contributes to the partnership among clinical practitioners, patients and families   ensuring decisions respect patients’ wants, needs and preferences,

· Contributes to provide education and support to patients to enable patients to make decisions andparticipatein their own care,

·Contributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acutecareand chroniccare

· Participatesin coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services,

· Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT,

· Contributesto a care team of clinicians and staff to ensure that patients and families make informed decisions about their health.

·   Administrative and Clinical Duty Medical Assistant

·   All Medical Assistant Essential Job functions, and

·   Answers patient calls with accuracy and properly document patient needs,

·   Appointment scheduling, including financial counseling for day surgery, reminder calls, patientfinancial responsibilityand future appointments,

·   Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments

·   Registration including eligibility, demographics and Medicare andthird-party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately,

·   Dispositions patient within designated timeline.

·   Specialty/other

·   All Medical Assistant Essential Job Functions, and

·   Proficient in multiple specialty procedures and

·   Successful completion of all Patient Services Specialist training including refresh training

·   Performs related duties assigned

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation