Job Information
Southern Glazer's Wine and Spirits Warehouse Management Technology Manager in Geismar, Louisiana
What You Need To Know
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.
Overview
Responsible for a team of technicians who provide support activities required for upkeep and maintenance of warehouse MHE (Material Handling Equipment) systems at several SGWS locations to ensure they function as intended to support ongoing business operations.
Primary Responsibilities
Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines
Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers
Manage a data-driven, evidence-based approach to support strategic decision-making
Drive Performance and Operational Initiatives as necessary
Proactively work to reduce costs and improve productivity (Continuous Improvement)
Provide training for employees on procedures/systems
Set and maintain adherence to Escalation protocols in providing the first level of support to resolve incidents involving infrastructure and client technology, including but not limited to client hardware/software, printers, and network components in MHE production systems
Handle incidents & provide support to the team and triage as needed
Building and broadcasting reports for SCM Technology Reporting
Follow up on root cause analysis of reliability issues to prevent reoccurrence
Ensure effective administration and compliance of all internal processes and procedures
Perform other job-related duties as assigned
Additional Primary Responsibilities
Minimum Qualifications
Bachelor's Degree – Engineering, preferred
5 or more years of relevant experience
3 or more years of work experience in Warehouse Operations & Support
Understanding of IT infrastructure, including (e.g., printers, PC's, software programs)
Knowledge of wholesale distribution is strongly preferred
MS Office and other general desktop software experience with an advanced understanding of Excel
Must have some experience with troubleshooting and provisioning MS Windows-based systems
Strong organizational & time management skills. Must be able to multi-task, prioritize effectively, and change direction on short notice in an effective manner
Physical Demands
Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
Work week will often exceed 40 hours including working mornings, nights, weekends, and holidays when required
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities, and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Southern Glazer's Wine and Spirits
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