Job Information
IFF Customer Service Representative in Jakarta Timur,
Customer Service Representative
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Date:Jun 28, 2024
Location: Jakarta Timur, ID, 13330
Company: IFF Family of Companies
Job Description
IFF is a global leader in food ingredients and flavors and we are looking for a dynamic individual to join our team as Customer Service Representative.
If you are ready to join a Great Place To Work-certified organization and one of the world’s largest and most successful Food Ingredients companies, we invite you to apply!
Your Focus
As Customer Service Representative, your main responsibility is day-to-day running of the responding to order-related customer inquiries and facilitating decision making for both the customer and IFF. This position will be based in Karawang Manufacturing Plant (KIIC) and will report to Customer Service & Export Manager ID&SG.
How You Will Contribute
Responsible of order entry and rescheduling into SAP and pro-actively monitoring the order fulfillment process;
Responding to order-related customer inquiries and facilitating decision making which is acceptable for both the customer and IFF;
Consistently working on maintaining good understanding, communication and relationship with our Logistic team;
Building sustainable relationships and trust with customer accounts and commercial teams through open and interactive communication;
Ensuring success and customer satisfaction by close monitoring of IFF customer KPI's and score card;
Facilitating regular service reviews with your customer accounts;
Handling customer complaints and credit notes in a timely and professional manner;
Contributing to team effort by accomplishing related results as part of your backup role.
Job Requirements
What you will need to be successful
Minimum bachelor's degree in relevant area
Willing to be placed in Karawang Manufacturing Plant, KIIC
Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally;
Pro-active, accurate and strong organizational skills;
Flexible, adaptable and manages stress well;
Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives. Can deal with people at all levels and cultural diversity;
Detail-oriented, can provide deep dive analysis;
Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
Good computer skills (Excel, Word, Power Point and Outlook). SAP is preferred.
IFF is an Equal Opportunity Employer.
At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.