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Job Title: Telehealth Pharmacy TechnicianJob Description

We are seeking a detail-oriented Telehealth Pharmacy Technician to join our team. The ideal candidate will be responsible for interpreting faxes, e-scripts, verbal, and written prescription orders, inputting information into the LifeFile System, and providing excellent customer service over the phone. This role involves processing refill requests from patients and doctors' offices, calling patients about new prescriptions and IVR requests, and contacting doctors for refill requests.

Responsibilities

• Interpret faxes, e-scripts, verbal, and written prescription orders.

• Input all information into the LifeFile System.

• Answer patient phone calls and provide excellent customer service.

• Process refill requests from patients and doctors' offices.

• Call patients about new prescriptions and IVR requests.

• Contact doctors for refill requests.

Essential Skills

• Certified Pharmacy Technician (CPhT).

• Experience in customer service.

• Proficiency in data entry and computer skills.

• Knowledge of pharmacy operations.

• Experience in a call center environment.

Additional Skills & Qualifications

• PCTB certification.

• Compounding experience.

Work Environment

This position operates in a call center environment, receiving 700-900 calls per day. The work is primarily phone-based, with 99% of the time spent talking to patients, customers, and doctors' offices. The hours are Monday to Friday, 8:30 AM to 5:00 PM. The team consists of 15 people, with about 6 people on the phone at any given time. The work environment includes a break room with coffee and tea, and access to Employee Assistance Programs (EAP).

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.