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Admissions Representative-High School I

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Admissions Representative High School I

PAY CLASSIFICATION: E2600 - Professional Administrative I

STATUS: Full-time, Exempt

DEPARTMENT: Admissions

LOCATION: Grand Rapids, Lettinga Campus

REPORTS TO: Director of Admissions

SUMMARY:

This position will be responsible for establishing and maintaining effective partnerships with high schools and career tech centers in designated territories, generating interest with high school populations, conducting appointments with students and their parents, securing applications for admission from new students, and coordinating follow-up activities. Utilizing an entrepreneurial spirit, Admission Representatives will develop an enrollment strategy to meet their objectives. Admissions Representatives must successfully transition new students into developing working relationships with Advisors. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values, which include diversity, equity and inclusion.

RESPONSIBILITIES:

• Promote DU's system, services, and programs to high school populations through presentations and recruitment activities. Focus on juniors and seniors faced with making critical career and education decisions. • Consistently generate high numbers of quality inquiries and applications. • Participate in and assist in planning recruiting functions as requested, including but not limited to college fairs and recruitment events. Utilize a strategic account management plan to manage recruitment territory. • Meet/Contact prospective new students through various methods including but not limited to phone calls, appointments, incoming calls, web applications/leads, Call Center appointments and external events. • Remain the point of contact for all new students from inquiry to the start of classes, facilitating the transition to the Advisor. • Assist students with financial aid planning, payment arrangements, and scholarship opportunities. • Assist students in requesting all relevant admission documentation and, as necessary, schedule assessment and discuss results with the student as needed, after their application is secure. • Document all prospective student and new student interactions in the CRM and student information systems. • Provide back up to the Admissions Rep - Athletics by providing support to incoming student athletes and the athletics department as needed. • Efficiently utilize computer systems and databases to research, analyze, and present data. • Demonstrate understanding of all academic programs, customer service, financial aid, internal processes, and student types. • Adhere to all privacy (i.e. FERPA) rules and regulations. • Develop and maintain consistent referral generation activities. • Submit accurate and timely reports as directed. • Attend meetings and training as directed with successful participation/completion. • Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations. • Provide GREAT customer service, anticipating and exceeding the needs of our customers. • Demonstrate and promote the University Cultural Values. • Perform other duties as assigned.

QUALIFICATIONS:

• Bachelor degree (from accredited institution) required, preferably in business, marketing or sales related fields. • 3-5 years of successful team selling experience, to include telephone appointment setting, interviewing, closing, and follow up skills. • Demonstrated successful outside sales or account management experience required. Experience in a higher education setting is preferred. • Bilingual candidates preferred. • Demonstrated effective public speaking ski