Job Information
NAPA Auto Parts Inside Sales Representative in Grand Rapids, Michigan
Grand Rapids, MI, USA Full time 2024-06-06 R24_0000015885
Position Mission:
The Commercial Systems Group Inside Sales Representatives (ISR) mission will be to assist the Commercial Systems Group Sales Representative in the field by providing excellent Customer Service and administrative support that will help drive sales of Commercial Systems Group products to new and existing NAPA Customers.
Performance Measures: Sales QuotaCustomer FocusProduct KnowledgePersonal Effectiveness/CredibilityProblem Solving/AnalysisTime ManagementTechnical Capacity
Responsibilities:
In this position, the ISR will assist in the achievement of strategic sales objectives for a specific CSG Region. The ISR shall establish and maintain positive relationships with both new and existing clients. The ISR will work to grow these relationships as opportunities to preserve, promote, and expand business. The ISR plays a fundamental role in keeping customers happy, advancing the sales cycle by answering questions for current customers, and driving revenue growth to meet company goals. The ISR will also assist TRACS Operations with the Retention and Collection Process. The ISR will conduct outbound consumer calls to a pre-determined list of prospects.The ISR will speak with prospective customers about software services that will benefit them from a financial, process improvement, and customer service perspective.The ISR will set up web-based demos for this high-visibility software, will recommend services to customers and guide them through a consultative direct sales presentation over the telephone.The ISR will advise them on the cost-effective benefits that the Commercial Systems Group can provide.The ISR will then pass the qualified candidate over to the Commercial Systems Group Sales representative to closeUtilize Salesforce for logging calls, adding prospects, inputting information, and more.Identify and pursue new opportunities with new and existing accounts.Create quotes and proposals for customers and prospects.Travel within sales territory for current shows to promote NAPA products and build relationships up to 20%Inform clients of past due amounts and attempt to collect passed due paymentsRespond to customer inquiries and address service complaints in a timely mannerAnalyze customer feedback and develop new techniques to ensure customer retentionProvide excellent customer services and ensure customer satisfactionProvide resources for new customers such as training schedules, online training videos and provide necessary support contacts. Familiarity with accessing and creating DocuSign Purchase Sales Agreements.
Experience, Education, and Abilities: Significant experience (at least 6 months) with large volume sales, preferably selling a software application/solution or comparable advanced technology product/serviceDemonstrates organizational and planning skills, practice time management, meet deadlines and display a sense of urgencyDemonstrates initiative and take action when appropriateDemonstrates professionalism, good judgement and a strong work ethicAbility to communicate, present, and persuade on the phonePossesses problem solving and decision-making skillsAbility to provide excellent phone presence and customer serviceMust be able to solve problemsAbility to speak clearly and listen attentivelyMust be self-motivatedAble to multi-task, prioritize, and manage time effectivelyProven attention to detail and thorough documentationSome Travel is Required (up to 20%)Team PlayerProficient in MS Office suiteKnowledge of SalesforceHigh School Diploma or equivalent work experience required
Working Conditions: Operates in a remote/professional office environment as well as on the road.Hours may fluctuate based upon demandEmployee is regularly required to talk and hearEmployee is frequently required to sit, stand; walk; use hand to finger, handle o