Job Information
St. George's University Records Coordinator in Great River, New York
Records Coordinator
The Records Coordinator is responsible for updating and maintaining the student record. The Records Coordinator works to ensure that all student files contain the appropriate documentation and are sorted and accessible according to the record retention policy. This position ensures all documentation is filed and scanned accordingly. In addition, this position is responsible for processing mail for the Office of the University Registrar and the Office of Clinical Education Operations. The Records Coordinator works to ensure compliance with published policies and procedures, as well as accuracy relating to all student academic records. Additionally, the Records Coordinator will deliver professional customer service to all stakeholders, including but not limited to, students, faculty and staff and will execute all functions in compliance with the Family Educational Rights and Privacy Act (FERPA). This position reports to the Associate Registrar, Student Records.
Essential Functions
Accurate and timely processing of information in university systems such as OnBase, Banner and other systems used for recordkeeping of final credit awards, graduation, academic letters, enrollment paperwork, Dean's List processing, etc
Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
Processing mail for the Student Operations team. Ensures mail is tagged, recorded, scanned, delivered to the appropriate personnel
Purge student files based on the Record and Retention policy. Ensures all documentation is correctly purged.
Retrieves student files based on requests from SGU/USS staff as well as auditors.
Ensures all documents are filed and scanned within 72 hours of receipt.
Receives student files from Admissions and review files for completion. Track students with missing documentation, communicate requirement details and deadline, and process holds accordingly.
Creates new student files for all clinical students after they are promoted to clinical. Creates new student files for all campus students.
Serves as receptionist for the Office of the University Registrar and the Office of Clinical Education Operations.
Serve as a one-stop shop for any requests for student files.
Work closely with the Associate Registrar, Student Records on nomenclature for OnBase.
Respond to students needs and queries via email or over the phone.
Other duties as assigned by Associate Registrar or University Registrar
Essential Knowledge, Skills & Abilities
Excellent interpersonal, organizational and communication skills.
Ability to work with a diverse population.
Commitment to teamwork.
Ability to collaborate effectively with university departments and cross-functional teams.Strong computer skills.
Excellent organizational, analytical, and administrative skills are essential along with the ability to effectively communicate to various constituencies.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint and the ability to learn new software programs.
Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures.
Exceptional customer service skills and ability to advise and counsel students
Ability to maintain a high level of accuracy and attention to detail
Ability to handle complex and highly sensitive materials and to foster a culture of confidentiality throughout the office
Excellent oral and written English communication skills; including active listening skills
Qualifications
Bachelor's degree and 1-2 years of experience in a student services office with an in-depth understanding of student records administration. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.
Experience interpreting policies and implementing processes to maintain compliance.
Understanding of FERPA and knowledge of privacy and confidentiality rules as they relate to student information.
Advanced skills in MS Word, Access, Excel, and PowerPoint.
Work Environment/Physical Demands
This job is performed at a work station in a positive, creative and collaborative environment that may sometimes become quite noisy.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
The ability to maintain good concentration while dealing with interruptions.
Hours and Travel
A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
Ability to work evening hours and occasional weekends as needed.
Travel as needed.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
This is a largely sedentary role.
The ability to maintain good concentration while dealing with interruptions.
Qualifications
Bachelor's degree and 1-2 years of experience in a student services office with an in-depth understanding of student records administration. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.
Experience interpreting policies and implementing processes to maintain compliance.
Understanding of FERPA and knowledge of privacy and confidentiality rules as they relate to student information.
Advanced skills in MS Word, Access, Excel, and PowerPoint.
Work Environment/Physical Demands
This job is performed at a work station in a positive, creative and collaborative environment that may sometimes become quite noisy.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
The ability to maintain good concentration while dealing with interruptions.
Hours and Travel
A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
Ability to work evening hours and occasional weekends as needed.
Travel as needed.
The anticipated salary range for Records Coordinator is $34,850 to $41,000. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.