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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Solutions Architect

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.

It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings.

There are three main business functions within the CSC: Products & Solutions Specialists, Customer Solutions Architects and Customer Technical Architects. Customer Solutions Architects are responsible for Customer solutioning and combining products into holistic customer propositions.

As Director, Customer Solution Architect, Fintech and Digital Partners (F&DP), you will be responsible for delivering scalable solutions for the F&DP customer segment across UK and Ireland. You will work closely with the Account and Business Development teams and Products & Solutions Specialists to enable solutions that addresses digital partner needs while leveraging the unique competitive advantages that our solutions offer.

Customer Solution Architects (CSA) are the main partner to Frontline during solutioning to maximise the impact of solutions for the client. Customer Solution Architect is a curator of solutions and aggregator across products for segments during solution bundling and helps AM ‘tell the story’ to client. They play a critical role in ensuring relevancy and driving differentiation across all segments resulting in better relationships, market share and revenue.

They will work closely with the frontline sales functions and link up the Product Management (Digital and Core), Services (Cyber & Intelligence, Loyalty and Data &Services) and Network Product Groups.

Role

In this position, you will:

• Closely partner with frontline sales teams to develop integrated, customised solutions that deliver on customers’ current needs, supporting complex sales opportunities and RFPs

• Build strong consultative relationships with customers, resulting in an excellent understanding of customer needs and value-creation opportunities

• Proactively identify themes and develop propositions that challenge the status quo and deliver valued thought leadership for customers, resulting in innovation and market evolution

• Bring knowledge and expertise from the organisation into solution-building and conversely, deliver customer feedback and insights back into product groups, to inform future strategies and product improvements/evolution

• Identify enabling partners i.e. external parties such as Fintechs, for solutioning when capabilities are not present internally within Mastercard

• Consult and collaborate with global CSC network to leverage best practices and drive scale

All About You

• Deep understanding of Mastercard products and services

• Very strong understanding of the payments industry; focus on continuous learning with a pulse on latest trends, competition and innovation

• Proactive and consultative approach to understanding customers’ current and future needs, identifying opportunities and shaping solutions

• Demonstrated ability to work with data, deriving insights and delivering data-based narratives

• Customer-facing experience alongside a strong commercial mindset

• Excellent at collaboration and internal and external relationship building; strong communicator

• Ability to rally and gain backing from internal stakeholders in order to build organizational support for a proposed solution

• Creative, agile and adept at conceptual thinking grounded in data and a deep knowledge base

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.