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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Technical Program Manager

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

We are looking for a Lead Technical Program Manager to join an award winning team with a proven track record leading and delivering complex technology programs.

Headquartered in The City of London, we build solutions that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action.

This is a lead role, accountable for planning and delivering programs, and reporting to all stakeholders.

Role

• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations.

• Identify and remove blockers and always find the path forward in challenging situations

• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts.

• Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.

• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.

• Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.

• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)

• Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is.

• Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.

• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.

• Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets

• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

• Plays active role in mentoring and recruiting others

• The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy

All About You

• Greater than 5 years experience managing multi-stakeholder programs in a global organization or equivalent type organization.

• PMP or PRINCE qualifications in Program, Project or Agile disciplines, e.g. SCRUM, SAFE

• Domain knowledge in payments, fraud, anti-money laundering and machine learning.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.