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JOB REQUIREMENTS: Job Title: Lambeau Field Text Message Runner Department: Stadium Operations Reports To: Director of Stadium Operations & Parking Supervise other: No DOL Status: Part-Time Exemption Status: Hourly; Non-Exempt General Summary: Responsibilities include, delivering Text Messages to ushers received from Stadium Control, serving as a resource to guests regarding the facility & events, checking tickets, crowd control, and implementing and following facility emergency procedures, safety guidelines and company policies for patrons and employees. Job Duties: Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values. Delivers Text Messages to ushers provides the text message complaint, the violation, the complaint seat location, and a Code of Conduct Card to be issued. Once message is delivered to the usher, the Text Message Runner will deliver to the patron and handle the complaint. Once the message is delivered to the patron, the Text Message Assistant returns to the staffing room and reports to the PMI Text Message Admin the response including the four-digit number and the action taken. Serves as a resource to guests regarding the facility and events including but not limited to restrooms, telephone, 1st aid station and elevator locations, future event information and additional game day activities. Maintains a neat and clean appearance, eye contact, positive facial expressions, and courteous communication with patrons to ensure a high level of approachability. Assist to resolve ticketing or seating concerns/complaints in a professional and courteous manner by following the Company\'s GUEST guidelines. Responsible for understanding and performing Safety and Emergency Evacuation policies and procedures. Directs guests to the proper emergency exit routes. Responsible for policy enforcement, i.e., no-smoking or vaping in Lambeau Field, appropriate patron conduct, and addressing safety concerns in a professional and courteous manner. Required to respond and take instruction from designated Guest Services/Usher Supervisors. Implements crowd control procedures to ensure the safety of patrons and employees when necessary. Reports large or biohazard spills to Supervisor who will notify housekeeping. If necessary, cleans up small spills to maintain a safe environment for both patrons and employees. If spill is too large stands near area to notify patrons of water/liquid spills Maintains knowledge of facility layout and location of exits, first aid rooms, ticket office, seating areas, ADA Sections, and lost and found. Knowledge, Skills and Abilities Required: Requires a level of general education normally acquired in high school to interact in a professional manner with patrons and employees. Approximately one to two years related experience in a fast-paced customer service position is required. Proven Interpersonal and customer service skills necessary to promptly answer and resolve questions in a professional manner with patrons as well as maintain open channels of communication with all department and supervisory personnel when providing information. Must be able to deal with patrons in a tactful and discretionary manner. Must be able to understand the concept of extreme customer service and exceeding expectations. Analytical ability necessary to determine the appropriate course of action when resolving customer concerns, addressing safety issues, handling pressure and negative situations. Ability to be always enthusiastic and responsive to customer needs and portrays a positive image of the Company. Must follow dress code which includes uniform polo shirt, and tan/khaki slacks. Jeans, stretch pants, wind pants, spandex and shorts are not permitted. If a shirt is to be worn underneath it must be black with no logos or printing. Shirts must be always tucked in. Clothes must be clean, pressed, and neat in appearance always. Comfortable s oes are suggested; tennis shoes ***** APPLICATION INSTRUCTIONS: Mail a Rsum: PMI Entertainment Group 1901 S. Oneida Street Green Bay, WI 54304 E-Mail a Rsum: kristy.janiak@pmiwi.com Fax a Rsum: 920-405-1268 Other: Mail, fax, or email resume to: PMI Entertainment Group Attn: Human Resources Coordinator 1901 S. Oneida Street Green Bay, WI 54304 or fax to: (920) 494-5566