Enable America Jobs

At Trane TechnologiesTM (https://www.tranetechnologies.com) and through our businesses including Trane® (https://www.trane.com) and Thermo King® (https://www.Thermoking.com) , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary：

As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following-up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.

*Thrive at work and at home:  *

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!   

• Family building benefits include fertility coverage and adoption/surrogacy assistance.   

• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.    

• Paid time off, including in support of volunteer and parental leave needs.      

• Educational and training opportunities through company programs along with tuition assistance and student debt support.    

• Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !  

Where is the work:

This is a Remote position. 

What you will do:

• Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)

• Respond to and resolve order management inquiries from customers and internal partners

• Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions

• Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer

• Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.

• Run order reports and work with teams to fix misses/holds and close open orders/returns

• Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity

• Refer to and create new standard work to maximize efficiency

• Participate in continuous improvement activities

What you will bring:

• Associate degree, Bachelor’s Degree preferred.

• 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.

• Relentless customer focus

• Excellent verbal and written communication skills-including listening

• Change oriented

• Problem solving

*Compensation:   *

Base Pay Range: $

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

*Equal Employment Opportunity:   *

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.