Job Information
North Carolina Agriculture & Technical State Unive Microsoft 365 Administrator in Greensboro, North Carolina
Description:
The Microsoft 365 (M365) Administrator (Administrator) manages and supports the university’s Microsoft 365 and Google Workspace environments. The Administrator monitors the environments, addresses issues as they arise, provides technical support to other ITS staff and end users, and assists with identity management and incident response. This position also manages additional secure M365 tenants with significant cybersecurity controls designed to comply with federal requirements such as the NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations, standard.
The Administrator reports to the Director of Network and System Administration and is an important member of the Information Technology Services ( ITS ) technical team. This is an entry level position that works with other members of the system administration team and under the guidance of the director and senior technical staff. The Administrator works with others to ensure a high level of service to faculty, staff, and students, and responds to cybersecurity incidents.
Primary Function of Organizational Unit:
Information Technology Services ( ITS ) strengthens and supports the university’s mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university’s strategic goals. ITS is comprised of nine departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.
Requirements:
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Ability to manage Microsoft 365 cloud environments.
Ability to perform basic identity and account management tasks.
Ability to identify and address malicious email such as phishing, spam, and malware distribution.
Ability to implement basic cybersecurity controls and assist in incident response.
Ability to identify and resolve network issues related to end user devices.
Strong customer service orientation and ability to partner with other units and foster a team spirit.
Strong interpersonal and communication skills and the ability to work effectively in a diverse community.
A combination of education and experience may be considered in lieu of degree requirements.
Preferred:
Two years’ experience related to the duties of the position.
Experience with Microsoft 365 and Google Workspace environments.
Knowledge of ISO 27002 and NIST SP 800-171 security controls.
Experience with Active Directory, Azure Active Directory, Microsoft Defender, and other tools such as AD Manager, AD Audit Plus, Microsoft Sentinel, Security Onion, and CrowdStrike.
Experience with basic SMTP server management.
Experience managing Windows endpoints.
Ability to train end user device support staff.
Special Instructions:
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A&T State University permanent employees include the following and more:
Accrued Vacation and Sick Leave for Eligible Employees
Community Service Leave
Blue Cross Blue Shield of NC – Health Benefits
NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
12 Paid Holidays
Teachers and State Employees Retirement System ( TSERS )
Optional Supplemental Plans – 401k, 403b, 457b and 457
Employee Assistance Program ( EAP )
Campus Recreation Center Discount
University Bookstore Discount
This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.