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Job Summary/Goals Delivers operational excellence through the implementation of the RPM process and accompanying systems (Support for Corrigo and/or Space and other technology by account, space/data management systems, and project tracking tools). Delivers operational excellence through the implementation of the 5 phase JLL capital planning process (Gather, Develop, Analyse, Approve, Govern) and accompanying systems (AdaptiveWork and other technology by account). Drives improvement and innovation within the capital planning and RPM process and systems through understanding of synergies between service lines within JLL. Establishes a partnership with both client and on-account leadership; builds immediate credibility, drives confidence, and deflects conflict under stressful, time sensitive situations Trusted colleague, ensuring flawless execution of new Work Dynamics account transitions. Collaborator with the Transition & Product Refresh team Business Groups (Finance, Sourcing) and Service Lines (Transactions, Facility Management, Occupancy Planning, Lease Administration) when a Multi-X engagement Best practice leader in CRE Capital Planning and RPM means and methods. Essential Duties and Responsibilities Primary Responsibilities: General: Translates and documents transition requirements, per signed MSA and/or SOW, into a workplan timeline, key activities, and deliverables package (Technology, Reporting, Processes, Playbook, Templates and Training) Applies subject matter expertise to support sales and operations of both RPM and CP service lines Work with the client to identify all key resources/contributors for the capital planning process. Get buy in from all parties involved, then stand up the Capital planning and/or RPM processes within the agreed timeline. Work with and guide/support counterpart services lines (Finance, Sourcing, IT, etc.) within greater Transition teams to achieve end state success of RPM and CP transitions. Includes integrating for all process and technology touch-points. Leverage experience in cost and schedule management, financial planning, data analytics, facilities management, and construction project management to identify areas of opportunity for clients to save time and money Cross-pollinates the PDS product across all business lines, horizontal and vertical Champion of the PDS best practice processes for PDS, RPM and CP. This includes respective technology suites, and the ability to clearly demonstrate the value to client and on-account teams Effectively manages client, transition team, and on-account teams' expectations with clear and concise communication Easily identifies risks and strategically proposes and manages the path to resolution Effectively communicates to and engages Client Solutions Executives during transitions; knows when to engage and/or escalate Stays informed on changes to the RPM and CP processes, systems and reporting and contributes as a SME to both initiatives Technical: Leverages the considerable amount of transition tools and templates (Excel, Project, PowerPoint, Visio, OneNote, Word, SharePoint, Workfront, Smartsheet, etc.) Facilitates meetings comfortably, confidently and efficiently whether in person or virtually (using MS Teams or other required client platform) Aggregates and translates outputs into marketable deliverables (e.g. Case Studies, White Papers and quarterly metrics) Training: Plans and participates in the "go live" training and delivers training relative to client specific nuances (technology, processes, reporting) Supports the training and development of JLL team members in the skills and understanding of firm procedures, methodology and practices expected for RPM and CP processes. Experience Bachelor's Degree Solid understanding and demonstrated use of Project Toolkit, AdaptiveWork, Corrigo and Account Management requirements. This is both for deli