Enable America Jobs

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Supports clients on Record to Report daily process transactions through their knowledge, experience and expertise in this space; required to handle / understand complex transactions involving collecting, processing and delivering relevant, timely and accurate information. Professionals in this role have skills such as data extraction and collection, analysis, accounting, financial and management reports, understanding of key performance indicators, reconciliation of budgets, forecast, financial controls, and fixed assets.

Required Technical and Professional Expertise

Minimum of 0 years in an Record to Report role.

B1+ to C1 proficiency in English and native fluency in Spanish, both written and spoken.

Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST.

Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional service.

Experience in Reconciliation, Stop Payment, ACH Return Items, Bank Modification, Invoicing, CMD, Jira Service Desk Tickets.

Relevant degree or equivalent experience in customer service or a related field

Preferred Technical and Professional Expertise

Preferably supporting clients with US operations (B2C)

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM

About IBM

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.