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Job Summary

Act as point of contact for Associates and People Managers for any type of conflict resolution globally

Key Tasks & Responsibilities (Essential Functions)

• Conduct fair and thorough investigations from intake through resolution, adhering to all defined processes, including case management documentation and corrective action coaching

• Manage complex global associate relations issues and connect with HR Managers and People Managers for complex issues and disciplinary actions

• Partner with HR Manager to develop and implement global associate relations best practices and programs

• Resolve and document grievances and resolutions in a timely fashion, individually or with senior management assistance

• Provide People Managers with information on policies and procedures, the appeal process, and the corrective action process

• Perform associate file duties as necessary, which include coordinating provision of subpoenaed records and responses to unemployment claims; obtaining files or particular file contents as requested by other Human Resources personnel, assisting with regulatory audits and surveys

• Manage the work to resolve associate relations issues by partnering with People Managers and Associates, administering policies, and recommending effective solutions for addressing workplace issues

• Maintain collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment

• Analyze associate feedback across all levels on a regular basis and revise programs and policies to generate more positive outcomes

• Respond Complaints thru ticketing system

Skills and Minimum Experience Required

• 2 years of experience in similar positions

• Knowledge of Local Legislation

• Assertive person in conflict management

• Experience with unionized employees

• High level of concentration and attention to detail

• Advanced use of Ms Office (Excel intermediate - graphs and pivot tables)

• Excellent communication and complaint handling skills

• Availability to move and rotate on different plants

• Experience in organizations with plants with between 800 - 1000 employees

• Intermediate English (oral and written level)