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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

CSR Program Operations Manager to join Optum’s Corporate Social Responsibility team and help advance UnitedHealth Group’s commitment to health equity.

Reporting to CSR lead for India, further organizational hierarchy to the Vice President and Head of Brand, Marketing and External Communications, Optum Global Advantage and India CSR.

This individual will be responsible for managing several operational priorities for Optum India, including grant application operations and reporting, core member of the CSR team in the management and execution of CSR best practices. Prefer a candidate with solid knowledge and experience of CSR concepts for consulting, governance, remediation support and risk management.

The CSR team facilitates and ensures the organization's adherence under the provisions of Section 135 of the Companies Act, 2013 (“Act”), relevant to Corporate Social Responsibility. This legislation makes CSR a mandatory provision for certain categories of companies, making India probably the only country to regulate and mandate CSR. As per the Act, the Board of Directors of a company must ensure that the company spends at least 2% of its average net profits made during the immediately preceding three fiscal years on CSR activities.

CSR is a board-driven process facilitated by the CSR team, to plan, approve, execute, and monitor the CSR activities of the company bases on the recommendation of its CSR Committee. The governance aligns with the domestic and international laws, regulations, guidelines, policies, and specifications. Positions in this function are also involved in strong research understanding and analyzing, educating, and advising organization on CSR management topics within their business operations portfolios to help them make the best possible choices relative to social responsibility.

Primary Responsibilities:

• Developing and implementing CSR strategies aligned with the company's value and operating model

• Identifying and evaluating community needs and opportunities for social impact initiatives

• Monitor and design approach and methodology for evaluation across projects and impact assessment

• Managing partner relationships with external stakeholders, such as NGOs, government agencies, and community groups

• Ensuring employee volunteering efforts across NGO partners

• Planning and coordinating CSR programs, events, and campaigns

• Project governance:

• Screening proposals to ensure alignment with organization focus areas.

• Tracking and reporting on CSR initiatives' impact and effectiveness.

• Collaborating with internal departments, including legal, compliance, finance, marketing, to ensure due diligence and disbursement as per project milestones.

• Thorough reporting as per Companies Act and internal stakeholders.

• Monitoring fund utilization and physical validation

• Collaborating with other departments to integrate CSR into business operations and support employee engagement

• Ensuring compliance with regulations and ethical standards related to CSR activities

• Manage vendor contracts, statements of work and vendor relationships in collaboration with the CSR core team stakeholders

• Manage fund partner reporting and enhance the reports on program performance and impact

• Communicating CSR efforts internally and externally to enhance the company's reputation and brand image

• Reflecting on industry trends and best practices in CSR to continuously improve strategies and initiatives

• Identify opportunities to positively impact business and functional priorities, looking for ways to modernize and streamline processes whenever possible

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Social Responsibility, Finance, Business or related field, or related experience of total 7 - 9 years.

• 5-7 years of CSR, business operations, project management or related experience

• Experience in social responsibility or philanthropic operations management

• Knowledge on Corporate Social Responsibility laws and regulations for India

• End to end Implementation and management of CSR policy in an organization

• Firsthand experience in community efforts consulting to internal organizational teams/stakeholders as well as to the external NGOs

• Experience in managing Corporate Social Responsibility practices in a medium to large organization

• Experience in US healthcare industry (understanding of HIPAA and other regulations/laws)

• Experience working in corporate or administrative functions

• Proven highly motivated and engaged team player who is comfortable leading in ambiguous situations and developing new relationships

• Proven excellent written and verbal communication skills

• Ability to thrive in a fast-paced environment and multi-task

• Proven operations, project management and financial management expertise

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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