Enable America Jobs

About the Role:

Grade Level (for internal use):

10

The Team:

The S&P Global Managed Service group is seeking a highly qualified team manager for placement within a project team servicing Third Party Risk Management. Successful candidates will assume a role which includes providing direction to a team managing project execution as it pertains to Third Party Risk Management for our clients in-scope vendor and sub-contractor population. Candidates with experience in understanding and applying Third Party Risk Management are of particular interest. People and process management experience is required.

The Impact:

Managed services interact with, and on behalf of, our client’s regularly and serve a crucial link between our clients, their broker and service provider population. They are also a face of S&P Global therefore the impression they leave on our clients is crucial. S&P Global is a client centric organization and we pride ourselves in the exceptional service this team provides

What’s in it for you:

• This role offers incredible growth opportunities where successful candidate will have the opportunity to lead and manage client relationships to deliver exceptional services to our clients.

• The successful candidate will have an opportunity to work with the large banks and other financial institutions.

Responsibilities:

• Manage multiple implementations, while maintaining on-time deliverables.

• Lead a team of 3-6 managers to execute on managed service initiatives.

• Ensure all customers receive first class service consistent with S&P Global’s expectations including but not limited to:

• Conducting demos and train clients on the platform

• Identifying and resolving client issues

• Follow up with vendor & clients based off SLAs

• Troubleshoot KY3P issues internally and externally

• Assisting with ad hoc projects and answering customer inquiries

• Actively speak with customers to ensure they understand how to use the functionality of the KY3P product suite and understand the full capability of KY3P’s industry initiatives

• Become highly skilled in understanding and maintaining Operational Processes including:

• Creating and updating procedure documents

• Capture bugs & enhancements reported by Clients/Self & work with technology to fix them

• Participate on new platform user acceptance testing

• Assist team member on operations process when required

• Implement and maintain quality control on the operational process

• Evaluate scope of work/project plans and make recommendations for improved process

• Maintain and report Key Performance Indicator (KPI) metrics to upper management.

• Prepare regular status reports for leadership team and clients.

• Identify and work to resolve gaps in process or project execution.

• Work through new requirement discussions with the client and identify short-term workarounds.

• Must utilize strong adaptability skills and become an expert on our proprietary products, through classroom, web and on the job training and experience.

What We’re Looking For:

• Batchelor’s Degree with minimum 5 years of proven experience in Third Party Risk Management with an overall experience of 8 – 10 years in a Risk Management field is required

• Previous people management experience required

• Strong communication with exceptional presentation skills required

• Data analysis skills with intermediate knowledge of MS Excel required. VBA will be Plus

• Understand SQL & Oracle databases querying are preferable.

• Working knowledge of Salesforce (Lightning), and JIRA platforms are preferred.

• Ability to manage conflicting priorities and communicate effectively with clients

• Strong attention to detail and organizational skills with a focus on quality and process.

• Ability to maintain and report Key Performance Indicator (KPI) metrics to upper management.

• Must be able to work collaboratively with team members, both senior and junior.

• Proficient in Microsoft Office Suite.

• Flexible to work on global time zone

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)

Job ID: 301351

Posted On: 2024-06-27

Location: Gurgaon, Haryana, India