Enable America Jobs

Schneider Electric's Global Supply Chain team has an outstanding opportunity for a motivated individual to assume the role of Customer Service & SIOP Intern (Spring 2025) in our Fairfield, OH location, for the Spring Semester. This will be a part-time position ranging from January through May of 2025. No visa sponsorship or relocation will be provided for this role. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk . Great people make Schneider Electric a great company. What will you do?

• Drive digital transformation and simplification in Customer Support to ensure we meet our customer's expectations from order to delivery and to achieve the highest levels of Customer Satisfaction.

Key Responsibilities:

• First level general support post-sales, email and digital platforms to SE customers and partners
• Responsible for answering chat, e-mails, web based tickets(CRs) and prioritizing customer's support needs
• Responsible to process Customer requests including order entry, order modification in ERP system
• Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates
• Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery
• Escalation management in liaising with Technical Support and Commercial Team in resolving customers order and delivery complaints
• Support and resolve customer product quality/returns and commercial issues
• Proactively follow up on all commitments and customer details
• Lead transformation initiatives such as process simplification and digital improvement on Customer Support process
• Assist with preparation of SAP go live

What qualifications will make you successful? Working towards Business, Supply Chain, Data Analytics, or related bachelors degree Junior or Senior in college You are a team player who has a great attitude and strong work ethic What's in it for me? Valuable hands on knowledge and work experience Valuable mentor relationships and the opportunity to grow your connections within a global, inclusive and dynamic organization Create a path to your career goals You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us? At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all. We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work. We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere. If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you. Discover your M eaningful, Inclusive and